We compared Datadog and Splunk Enterprise Security based on our users reviews in five parameters. After reading the collected data, you can find our conclusion below:
Users have mixed opinions about the setup cost for Datadog, with some finding it expensive and others considering it reasonable. They recommend trying out the free plan before committing to a paid subscription. Similarly, some users find Splunk Enterprise Security to be expensive, particularly when handling large amounts of data. Splunk's pricing model, which is based on data processing capacity, can also be constraining. Therefore, when evaluating both products, it is important to take cost into consideration.
Users found Datadog to be beneficial in terms of time-saving, eliminating blindspots, and promptly identifying incidents. On the other hand, Splunk Enterprise Security's return on investment may be challenging to quantify, but it has proven to be crucial in addressing unforeseen issues and improving overall security.
The customer service for Datadog has been positively received, with users appreciating the helpfulness and responsiveness of the support team. They value the availability of 24/7 support. However, there have been occasional instances of slow or unresponsive support, especially in the Asia-Pacific region.
In contrast, the customer service for Splunk Enterprise Security has received both positive and negative feedback. Some users find the support team to be good and helpful. However, others express dissatisfaction with response times and believe that the support team lacks knowledge and care. Overall, there are areas that need improvement for both products in terms of customer service.
Comparison Results
In comparing Datadog to Splunk Enterprise Security, Datadog is praised for its user-friendly features, flexibility, and strong performance. It offers ease of use, effective dashboards and reporting capabilities, and centralized error reporting and log management. It also provides a wide range of integrations and is highly valued by development teams. However, there are areas where Datadog can improve, including usability, setup complexity, security features, and pricing clarity. On the other hand, Splunk Enterprise Security is appreciated for its easy deployment and learning, efficient log aggregation, data analytics, and user-friendly interface. Suggestions for improvement include enhancing user-friendliness, performance, pricing flexibility, and support responsiveness.
"It has empowered all our platform engineers with a very powerful and easy to use monitoring system."
"Datadog has a lot of features to be able to drill down deep into the swath of logs that our platforms generate."
"It has enhanced the performance of my team."
"Datadog documentation on web pages has improved a lot and is pretty easy to follow and find."
"The solution is sufficiently stable."
"The most valuable features of Datadog are the flexibility and additional features when compared to other solutions, such as AppDynamics and Dynatrace. Some of the features include AI and ML capabilities and cloud and analysis monitoring"
"The observability on offer is the most useful aspect of the product."
"We integrate our application logs. It is great to be able to tie our metrics and our traces together."
"The product has a good security posture."
"Its usability is the best part. It is easy for our developers to use if they want to search their logs, etc."
"I like Splunk's data aggregation and search capabilities."
"The solution has plenty of features that are good."
"It has a rapid response search environment in the event of an incident."
"It has helped us look at modern technology, as well as penetrate our legacy systems, to see where the bottlenecks are."
"We saw the granularity that we could get from Splunk far exceeded what we already had. We had the ability to have our security team really focus on the platform and stay within the platform, but they could correlate with a variety of other stakeholders, and our stakeholders were growing."
"The product is good, it satisfies our customers."
"Once Datadog has gained wide adoption, it can often be overwhelming to both know and understand where to go to find answers to questions."
"It does not have the best interface."
"Its pricing model can be improved. Its settings should be improved for a better understanding of billing. They should also provide some alerts when there is an increase in the usage. For example, if there is 20% more increase from one week to another, the customer should get an alert."
"The error traceability is an area that can be improved."
"The setup was a bit complex."
"Datadog could always lower the price!"
"Alerting timing should be improved to be more fine-tuned and exact."
"The pricing model could be simplified as it feels a bit outdated, especially when you look at the billing model of compute instances vs the containers instances."
"Better directions on search head clusters."
"I feel the solution to be too slow."
"Splunk is not very user-friendly. It has a complex architecture in comparison to other solutions on the market."
"The search could be improved. Now, it is a bit difficult to write search queries because they become quite long, then maintaining those long search queries is a quite challenging."
"The historical data extraction needs improvement. I would like the capability of taking data and having it trend longer."
"One issue is that we are getting a lot of false positives. We are trying to reduce them by customizing the default rules, changing thresholds, and using white-listing and black-listing. It's getting better and better as a result. But they need to build components that would reduce the false positives."
"The configuration had a bit of a learning curve."
"It would be nice if they had a wizard to construct searches, including more complex searches that include math or statistics."
Datadog is ranked 3rd in Log Management with 137 reviews while Splunk Enterprise Security is ranked 1st in Log Management with 240 reviews. Datadog is rated 8.6, while Splunk Enterprise Security is rated 8.4. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Sentry, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Elastic Security and Azure Monitor. See our Datadog vs. Splunk Enterprise Security report.
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