We performed a comparison between Datto Remote Monitoring and Management and LogMeIn Central based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."
"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."
"It has a single pane of glass, and it integrates well with other software."
"I also like how Datto integrates seamlessly with the Autotask ticketing system."
"AEM support is great for Macs."
"Even when the connection to the server is lost, the monitoring continues without interruption."
"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."
"The project management and task management features work well. It's a decent product in that regard."
"I have called for help to their technical support, and they have been extremely helpful."
"It saves us drive time, we don't have to go to clients. We can just use remote access."
"This solution has allowed granular permission access to machines, very consistent and solid most of the time."
"I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."
"It is a scalable solution."
"Provides remote access, allows me to get inside our network to be able to fix problems."
"It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity."
"The alerts are helpful."
"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."
"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."
"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."
"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."
"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."
"We would like to see a little more functionality when monitoring network devices, such as switches and routers."
"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."
"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."
"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."
"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."
"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."
"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."
"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."
"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."
"It is easy to get locked out, which is something that needs to be improved."
"Our clients are having issues with printing."
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Datto Remote Monitoring and Management is ranked 8th in Remote Monitoring and Management (RMM) with 8 reviews while LogMeIn Central is ranked 10th in Remote Monitoring and Management (RMM) with 19 reviews. Datto Remote Monitoring and Management is rated 7.8, while LogMeIn Central is rated 8.6. The top reviewer of Datto Remote Monitoring and Management writes "A solution that functions optimally even when the connection to the server is lost". On the other hand, the top reviewer of LogMeIn Central writes "Fast with an easy setup and a good interface". Datto Remote Monitoring and Management is most compared with Microsoft Configuration Manager, Atera, PRTG Network Monitor, Kaseya VSA and TeamViewer Remote Management, whereas LogMeIn Central is most compared with TeamViewer, NinjaOne, Microsoft Configuration Manager, Atera and LogMeIn Pro. See our Datto Remote Monitoring and Management vs. LogMeIn Central report.
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