We performed a comparison between DX Unified Infrastructure Management and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We are able to go in and actually leverage the thick client for a nice easy drag and drop solution."
"It is very scalable."
"Easy admin functionality. You can quickly do all the admin functionality without reducing cycles."
"Scalability and flexibility. The product can grow with your infrastructure so you don't have to install other products. Just add components. It's very simple."
"It reduced cycles for a lot of quick out-of-the-box functionality. It also allowed us to get away from being stuck in SNMP, VTP V2, based off of agent deployment."
"This solution allows us to have an overview of the infrastructure and identify areas where the performance isn't optimal, or where upgrades could be carried out."
"I can use the Drag and Drop feature to build dashboards within minutes."
"The monitoring of the applications to let our business know when things are performing and that they're up and available."
"The process involving the original setup of the solution is excellent."
"It's a single system of record and it captures the relationships."
"We can scale the solution."
"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."
"It has been stable since deployment."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"The biggest advantage of ServiceNow is the value that it brings."
"Stability-wise, I feel it is a good product."
"The company has not kept pace with developments."
"Making a GUI with criteria such as selection by robot/hub/probe etc."
"DX UIM's reporting and customization need to be improved."
"The biggest feature that I've been hoping they would enhance on is inventory management: things like adding/removing nodes."
"It is a little complex to use versus other softwares."
"The UIM has no features through goods and services yet. "
"A useful feature to have would be automatic configuration per standard by new robots that check in for any particular customer."
"The dashboards need to be improved."
"The solution should improve the classes of discovery assets to disregard more junk data."
"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."
"It's an expensive platform."
"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."
"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."
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DX Unified Infrastructure Management is ranked 14th in Server Monitoring with 120 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 38 reviews. DX Unified Infrastructure Management is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". DX Unified Infrastructure Management is most compared with ManageEngine OpManager, SCOM, DX SaaS, DX Spectrum and SolarWinds Server and Application Monitor, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, ScienceLogic and AWS Cloud Map. See our DX Unified Infrastructure Management vs. ServiceNow Discovery report.
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