We performed a comparison between Dynatrace and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Dynatrace outperforms Splunk ITSI in terms of AI capabilities, real user monitoring, session replay, and synthetic monitoring. It also offers good visibility and thorough scanning of services and applications. While Splunk ITSI is stable and easy to use, Dynatrace has more competitive pricing and has provided significant ROI through automation and decreased mean time to identification and repair.
"Ease of problem detection and alerting, visual timeline, and user-sessions are some of the best features of Dynatrace."
"The initial setup is easy."
"Comprehensive suite of solutions that can address all aspects of applications from dev to ops."
"The User experience monitor is a real added value."
"Global overview of all app layers, including web servers."
"PurePaths. The ability to see the transaction flow of the web request. It's valuable because our developers, when we have an issue, they can drill down to see exactly where in the application, the call in the application; where the high response time is, or where something is wrong."
"This is a stable solution."
"One of the most valuable features of Dynatrace is that it offers good visibility. It's better than other APM tools. You're not required to use a different technology when you have Dynatrace because it will work whether you're hosting it on Windows or Linux."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"One of the excellent features is the service analyzer, which is truly impressive."
"The solution is easy to scale."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"The observability is great and valuable."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"The glass tables are very helpful."
"I would like to see the Business Transactions made easier, so you can distinguish users and companies (this can get very hairy for a large multi-tenant application)."
"The integration with PagerDuty is currently broken on mobile."
"The one area that we get value out of now, where we would love to see additional features, is the Session Replay. The ability to see how one individual uses a particular feature is great. But what we'd really like to be able to see is how a large group of people uses a particular feature. I believe Dynatrace has some things on its roadmap to add to Session Replay that would allow us those kinds of insights as well."
"Some technical architectures are based on an event mechanism operating via a publish/subscribe system. APM technology sometimes reaches its limits to go upstream."
"Graphically, it is not good."
"Experience with relationship/account manager has been really poor, it does not seem to be the firm's priority to support their customers."
"We are waiting on the new features to see how they perform."
"We would like to see more external tool integration, which is critical for us."
"Splunk ITSI consumes a lot of CPU resources."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"It was an intimidating tool for us to jump into at the beginning."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"We'd like them to show more inputs on the dashboard."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
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Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 341 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 30 reviews. Dynatrace is rated 8.8, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Splunk APM, BMC TrueSight Operations Management and Datadog. See our Dynatrace vs. Splunk ITSI (IT Service Intelligence) report.
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