We compared Datadog and Splunk ITSI (IT Service Intelligence) across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Comparison Results: Users commend Datadog for its intuitive interface and adaptable AI/ML capabilities, but some users complain that the setup was too involved and the learning curve too steep. Splunk earned high marks for its automated dashboard creation and correlation search. At the same time, reviews suggested that Splunk could improve dashboard queries and API-based integration.
"Even if we don't end up using Datadog, it revealed problems and optimizations to us that weren't obvious before."
"The RUM solution has improved our ability to triage faster and hand more capabilities to our customer support."
"The integration and configuration are incredibly simple. The SaaS offering is remarkably easy to set up, especially if you're coming from a Graphite environment or anything that uses a StatsD."
"The seamless integration between Datadog and hundreds of apps makes onboarding new products and teams a breeze."
"Datadog has a lot of features to be able to drill down deep into the swath of logs that our platforms generate."
"The fact that everything is under a single pane of glass is really valuable, as developers don't have to spend their time copying correlation IDs across tools to find what they need."
"The solution's SaaS model is easy to manage and works well in single- or multi-cloud environments."
"The biggest thing I liked was the combination of all the things - monitoring, log aggregation, and profiling."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"It's scalable and expands well."
"The observability is great and valuable."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"Alerts and episodes are valuable to me."
"The glass tables are very helpful."
"The correlation between the logs and the metrics needs improvement as most cases, we might use another logging tool (that is cheaper in cost) which we then have to link together."
"Datadog does not have the feature where you can monitor external websites or check the SSL secure for websites."
"I would like better navigability across pages."
"Datadog could always lower the price!"
"I found the solution to be stable, I did not experience any bugs or glitches. However, some of the managing team did."
"Billing should be more transparent."
"More granular control over dashboard sharing. Timeboard sharing."
"Once Datadog has gained wide adoption, it can often be overwhelming to both know and understand where to go to find answers to questions."
"Quality-of-life features have room for improvement."
"Splunk ITSI consumes a lot of CPU resources."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"It would be good if an interface was included in the next release."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"The data recovery has room for improvement."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews while Splunk ITSI (IT Service Intelligence) is ranked 11th in Application Performance Monitoring (APM) and Observability with 30 reviews. Datadog is rated 8.6, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, Splunk APM and Elastic Observability. See our Datadog vs. Splunk ITSI (IT Service Intelligence) report.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
