We performed a comparison between Splunk APM and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"I like the fact that Splunk APM makes it easy to connect to the application database and run queries against the data."
"The features are pretty much ready out of the box."
"The most beneficial aspect of Slunk APM is the ATM, which is the map displaying the inbound and outbound relationships of the microservices, as well as the traffic between these dependencies. This feature provides us with valuable insights and helps us understand the interactions between different microservices."
"Splunk APM has helped us to standardize logging and monitoring procedures."
"The features are pretty much ready out of the box."
"The solution's service map feature allows us to have a holistic overview and to see quickly where the issues are."
"The most valuable feature is dashboard creation."
"The most valuable features are troubleshooting and optimizing application performance."
"ITSI includes a feature called a glass table."
"Alerts and episodes are valuable to me."
"The solution is easy to scale."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"We have a lot of teams using Splunk and they would be blind without it."
"Customers have noted the solution helps streamline incident management."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"The licensing model is expensive. We need to monitor the amount of data ingested because the cost is based on the data collected."
"They can improve the flow system and the keyword language. It has predefined keywords, but they can be improved."
"It is essential for the monitoring tool to deliver quick response times when generating analytical reports, instead of prolonged delays."
"Splunk's functionality could be improved by adding database connectors for other platforms like AWS and Azure."
"We currently lack log analysis capabilities in Splunk APM."
"The cardinality is pretty low."
"Primarily, the logs in Slunk APM can be challenging to navigate and comprehend, making it difficult to understand the details within each log. Compared to other tools like LogDNA, which are more intuitive in this aspect, the logs in Slunk APM can require more effort to understand."
"I've been using the Splunk query language, and it can be a bit time-consuming to set up the queries I need."
"The problem becomes the price, as Splunk is an expensive product."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"We have problems doing upgrades and operating alternate new versions."
"It would be good if an interface was included in the next release."
"It was an intimidating tool for us to jump into at the beginning."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
Splunk APM is ranked 13th in Application Performance Monitoring (APM) and Observability with 13 reviews while Splunk ITSI (IT Service Intelligence) is ranked 11th in Application Performance Monitoring (APM) and Observability with 30 reviews. Splunk APM is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Splunk APM writes "Provides great visibility, analysis, and data telemetry". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". Splunk APM is most compared with Sentry, Monte Carlo, Elastic Observability, Observe and Dynatrace, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, BMC TrueSight Operations Management and Datadog. See our Splunk APM vs. Splunk ITSI (IT Service Intelligence) report.
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