We performed a comparison between IQVIA Orchestrated Customer Engagement and Zoho CRM based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, monday.com and others in CRM."I've found the customer 360 degree view to be valuable."
"We use the solution for different projects. We use it to patch lead details from clients' sources."
"The solution is always stable."
"The whole forecasting and pipeline management is very good."
"It has helped to manage, move forward, and also customize my processes. It has helped me with my sales pipeline, sales process, and performance."
"Customer tracking, order management, sales tracking and PO tracking provide efficiency."
"The platform has a valuable lead qualification feature."
"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."
"Zoho CRM handles the entire customer relationship management, from lead generation to workflows, reports, and lead qualification."
"Because Salesforce is a cloud solution, sometimes we have issues with speed. We experience a lot of delays."
"The process of creating reports is not very user-friendly - it takes time, and it's confusing."
"The MCR capabilities have some limitations."
"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."
"The tool is hard for people who have worked with Microsoft Office for a long time."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
"The customization options for roles in Zoho CRM are currently limited."
"The integration should be more user-friendly."
"The mobile application is a little complicated and could be simplified."
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IQVIA Orchestrated Customer Engagement is ranked 38th in CRM while Zoho CRM is ranked 5th in CRM with 47 reviews. IQVIA Orchestrated Customer Engagement is rated 7.0, while Zoho CRM is rated 8.0. The top reviewer of IQVIA Orchestrated Customer Engagement writes "Has 360 degree customer view but needs to improve workflow". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". IQVIA Orchestrated Customer Engagement is most compared with Salesforce Sales Cloud and HubSpot CRM, whereas Zoho CRM is most compared with monday.com, SAP CRM, Bitrix24, Microsoft Dynamics CRM and Oracle CRM.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
