We performed a comparison between Kaseya VSA and Zabbix based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"Kesaya is highly configurable."
"Provides efficient automation."
"The most valuable part of this solution is the security features that it offers."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"The remote support is the most valuable aspect of the solution."
"We are able to do problem determination on runaway processes."
"Zabbix has a roadmap and they are continuously and frequently adding new features."
"Dashboard and the customization of the items and triggers are the most valuable features."
"The most valuable feature is network traffic monitoring."
"SNMP monitoring, source discovery, and alert triggering are most valuable."
"I like being able to use proxy servers for different locations. The agents are pretty cool. They're easy to roll out. The standard out-of-the-box templates are also pretty easy to use. The integration with other learning products is also good. I have, in the past, used Slack, but we've integrated it with Microsoft Teams. We also use it for SMS with a service called Redcoat. It is very flexible. It does what I need it to do, and my manager is very happy because it doesn't cost anything. We are nearing 4,000 hosts inside Zabbix, and we've got another 6,000 access points to add to it. We've thrown everything at it, and it has managed to keep going. I am very impressed with the tool, and I'd shake their hand very hard if I got to say the compliments to the Zabbix team. They keep improving it and doing refreshes, which is one good thing about it. There is also online information as well as books that you can purchase if you're willing to read enough. There is a lot to pick up, but it is a pretty complete solution."
"The most valuable feature is that it provides network segregation for server monitoring."
"The initial setup was very quick. The first time it was long because I didn't know it yet. I was only using Windows. The first time was very difficult because of the operating system."
"The product's user interface is an area with certain shortcomings where improvements are required."
"It's very difficult to update the third-party software on every device."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"The user interface is somewhat outdated."
"The solution is hard to use at first until you understand how it works."
"The agent-based monitoring solution can be improved."
"The reporting feature in Kaseya VSA could improve by being more user-friendly. The reporting overview is too wordy or the representation can be better."
"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."
"The GUI could be more intuitive. Also, we'd like streaming telemetry. Zabbix might have this feature, but I haven't seen it yet. It took us a long time to get started because the documentation isn't very descriptive. We had to go through various sources like YouTube and forums to get this solution working."
"Zabbix claims that there is an auto-discovery process but my team member was facing difficulty and was told that it's not really automatic, and there are some manual steps."
"When we have a problem, we have to do a lot of research to solve it."
"An area for improvement would be the ease of doing aggregation from the value or different devices."
"It would be helpful if they translated the documentation to Cyrillic languages."
"The only improvement I would suggest, revolves around its AI and ML capabilities."
"I would like to remotely connect to the computer, and Zabbix doesn't have this capability."
"Zabbix isn't very good at automation just yet."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while Zabbix is ranked 1st in Network Monitoring Software with 101 reviews. Kaseya VSA is rated 7.6, while Zabbix is rated 8.2. The top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Quest KACE Systems Management, whereas Zabbix is most compared with Centreon, Checkmk, Nagios Core, Amazon CloudWatch and SolarWinds NPM.
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