We compared Meraki Dashboard and New Relic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Meraki Dashboard users like its centralized console, cable testing, firmware updates, and group policy features. The solution is also praised as user-friendly, stable, and scalable. New Relic offers reliable monitoring capabilities and advanced traceability features.
Room for Improvement: Users say Meraki Dashboard could improve its client VPN, hardware discovery, and integration with external solutions, Some users mentioned a need for more comprehensive documentation and granular control. New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed.
Service and Support: Meraki Dashboard's customer service receives mixed feedback. Some users spoke fondly of the technical support they received, while others expressed frustration over long wait times and had a hard time finding the right person to help them. Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions.
Ease of Deployment: Users said Meraki Dashboard was effortless and intuitive to set up, noting that features like templates and configuration cloning saved time during deployment. New Relic's setup is perceived as relatively easy, and professional services are available if needed.
Pricing: Opinions on Meraki Dashboard's pricing varied, with some users finding it pricey and others deeming it fair. New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information.
ROI: Meraki Dashboard simplifies IT operations, and some users expect returns within a few years. Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI.
Comparison Results: Meraki Dashboard is a scalable, user-friendly solution with a smooth, painless setup made easy by built-in templates and features like configuration cloning. However, some users complained that the solution is too expensive and needs better integration with non-Cisco platforms. New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better.
"The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"It is very stable and we have been using it for five years."
"The initial setup process is quite simple."
"There are some whitelist blacklist capabilities in the MX dashboard, which is very helpful."
"It is very easy to manage. It has good security, and it is working well with our firewall."
"The ability of the product to perform with simplicity of deployment make it a valuable solution."
"The initial setup was easy."
"The most valuable feature is the single pane of glass that gives you multisite visibility."
"Some of the features I have found valuable are the ease of access, simple configuration, and monitoring."
"The monitoring so far has been good and we are happy with it."
"The versatility of the solution is its most valuable feature."
"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."
"The solution is quite stable."
"It has helped us maintain a much higher uptime than we had previously."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"We are able to drill down and see what is going on in the system."
"The simplicity of the dashboard is very good."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"The initial setup is complex and can be made more straightforward."
"It's a very complex system. Customers have told me that sometimes there are lots of advanced features that are available and that you can change in the dashboard, but sometimes it's very hard to know what they are."
"If I am a user and I have a seat on the fourth floor, if I move across the building, the system should be able to track me and should be able to figure out my whereabouts or my position within the building if I'm connected to the wireless. That would make the administrator's life easier in terms of reachability."
"Meraki Dashboard could improve integration with non-Cisco platforms."
"It would be nicer if the dashboard was lighter."
"Meraki lacks their own software for connecting to the VPN which creates some issues."
"I am concerned about the fact that once your licensing expires the devices stop working and become a brick."
"The price could be lower because the license for access points is expensive."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"It would help customers if there were an on-premises version available."
"The customization of the start and end time is kind of cool."
"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
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Meraki Dashboard is ranked 9th in Network Monitoring Software with 51 reviews while New Relic is ranked 6th in Network Monitoring Software with 152 reviews. Meraki Dashboard is rated 8.6, while New Relic is rated 8.6. The top reviewer of Meraki Dashboard writes "Incredibly easy to use, great troubleshooting and prevention of malicious events". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Meraki Dashboard is most compared with Cisco DNA Center, SolarWinds NPM, ThousandEyes and Mist AI and Cloud, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our Meraki Dashboard vs. New Relic report.
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