We performed a comparison between Microsoft Dynamics CRM and Pega Robotic Process Automation based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers."It is good for sales and service maintenance. It has various integration tools."
"Dynamics is a complete tool that helps the company measure and track sales, orders, current customers, and the sales pipeline."
"Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support."
"The feature I like best in Microsoft Dynamics CRM is being able to market to segments instead of choosing individual people to market to."
"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."
"Technical support is completely good."
"The most valuable feature of Microsoft Dynamics CRM is its ease of use."
"The most valuable feature of Microsoft Dynamics CRM is that it is a low-code platform and we can perform business process management."
"The most valuable features are the loops to lookup tables to read the data."
"User-friendly, easy to understand and has many features including the ability to track."
"The solution's ability to create adapters quickly is its most valuable feature."
"Pega Robotics offers all the required features to build end-to-end process automation like any other similar tools. It's unique development style using data line and control flow line makes it easy to debug through the flow."
"If you want to make any kind of base automation, you can easily code exactly what you want."
"The tech support is highly available and there is plenty of online training available."
"We have a very large operational team and we are able to avoid mistakes and ensure accuracy and speed using Pega."
"It was very smooth and very seamless to create automations."
"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."
"They should work on improving the solution's scalability."
"We had to do some customizations on top and it got a bit cumbersome."
"It would be a little bit easier if there were better ways to configure and modify native add-ins or plugins."
"The UI could definitely be improved."
"The manufacturing module could be improved. I would like to see customization in the next release."
"The solution's interface has room for improvement."
"In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized."
"What I don't like that much in Pega Robotic Process Automation is its monitoring tool because that tool is tightly connected with the platform. If the Pega team can deploy the monitoring tool separately, so that it's a separate solution altogether, then that would be good because currently, if you have to use the monitoring tool, then that means you have to use the Pega Robotic Process Automation platform. The initial setup for Pega Robotic Process Automation also needs improvement because it is complex. The only additional feature I'd like to see in the solution is for the monitoring tool to be a stand-alone rather than being tightly coupled with the Pega platform. Looking at the current features of Pega Robotic Process Automation concerning application automation, it covers most of my needs currently."
"The development experience needs to be improved."
"I would like to improve the tool's integration features and stability."
"The way integration classes are created could be improved."
"They have tied the deployment with the Pega BPM product, the robot manager. You need to have the BPM installed."
"Pega Robotic Process Automation can improve the OGR area. You don't have a feature to read documents in computer voices."
"There have been some scenarios where the bot was not able to replace some of the controls and could not recognize and personalize the task we wanted to automate."
"The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve."
More Pega Robotic Process Automation Pricing and Cost Advice →
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while Pega Robotic Process Automation is ranked 10th in Robotic Process Automation (RPA) with 22 reviews. Microsoft Dynamics CRM is rated 7.8, while Pega Robotic Process Automation is rated 7.6. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and Pega CRM.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
