We performed a comparison between Pega Robotic Process Automation and UiPath based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It was very smooth and very seamless to create automations."
"The tech support is highly available and there is plenty of online training available."
"We have a very large operational team and we are able to avoid mistakes and ensure accuracy and speed using Pega."
"The solution's ability to create adapters quickly is its most valuable feature."
"The workflow system is very intuitive."
"The initial setup is pretty easy and quite fast."
"It is a good and matured solution."
"Using the tool actually ends up teaching you about making workflows more efficient."
"The UiPath community has been great. There are a lot of great mentorships, a lot of forums, and a lot of people who are very interested in growing the community. It's been very nice to work with them. Anybody who is in UiPath has been an amazing partner for us."
"UiPath has helped reduce human error. We are working with clients where it is very important to provide them their necessary services. We are a telecom company, so we are providing activation of numbers, etc. If people are doing this manually, it can cause inconveniences for our clients, but it might also put the reputation at stake. For example, because when people do it manually, they can send out the wrong invoice. This is a huge reputation risk, because sometimes we are working not only with just a person, but with a business. When we work with other companies, it is important to do things accurately. When the robots do things, there is almost a 100% probability that they won't make any mistakes, like typos."
"The tool's most valuable features are document processing and AI Center."
"Since implementing UiPath, it has saved our clients a lot of time."
"UiPath is great for desktop automation because it integrates well with applications and we are able to tailor selectors to our needs."
"Those who do not have a programming background and want to understand how UiPath works can go to the UiPath portal to get free training. They can train themselves as a business analyst, a developer, or an automation developer. The training system is good."
"It enables us to implement end-to-end automation. We have projects where it automates the entire process from one end to the other. Very often we have "human-in-the-loop" within them, because some decisions have to be made, but they are almost end-to-end solutions."
"The pricing is fairly decent."
"The new players such as UiPath and ABBYY are moving very quickly, but Pega is not. I'd definitely like to see Pega doing a few more interesting things on the AI or machine learning front so that we can use the platform for multiple things."
"I would like to see an enhanced auditing feature included."
"Pega has a no-code low-code environment. We do everything based on established rules. You kind-of have to learn how all their rules work and how it works for robotics before you can use the solution effectively."
"The OCR capabilities of the solution could be improved."
"I feel like it doesn't get updated frequently enough. There aren't a lot of new features or a clear roadmap for future improvements."
"Pega Robotic Process Automation can improve the OGR area. You don't have a feature to read documents in computer voices."
"Pega Robotic Process Automation scalability is too low."
"I would like to improve the tool's integration features and stability."
"I'm learning it for the training for the RPA associate, and I'm about 70% through there. UiPath's academy courses have been helpful in onboarding or being up to speed with UiPath. However, it has been tougher because the programming that I learned in school is very different from the programming done today. I am sure the younger people will pick it up much faster. There is so much out there, and there is so much to learn because it is not one software package. It provides the ability to use all software packages and interconnect with them. So, the opportunities are amazing but also intimidating."
"The tool has some bugs, and it doesn’t respond sometimes."
"One area for improvement is connected to the fact that it's completely based on Visual Basic .NET and C# languages. I would like to see some more basic activities that are particular to the VB.NET code, as well as activities based on LINQ queries because that is one of the fastest and most integrated languages. I would like to see pre-written activities so that we could simply drag and drop them into place and use them frequently."
"There is a very steep learning curve for business users."
"Sometimes we get some disconnection issues. This happens maybe 10% of the time."
"The implementations or integrations through Citrix are really good. The only problem that we are coming across is just maintenance. If the Citrix platform gets updated and we're not notified, it breaks. So, we have to reconfigure our bot to the new updates. Unfortunately, that's just the name of the game, and that would be true if we were pulling them manually versus a bot."
"I would really like to see the package deployment updated. As it is right now, if you want to update something, you have to take down the latest code, sync the packages and re-upload everything back through dev test to prod."
"Active Roles works with policies and access templates, as well as workflows, which are really powerful. While it comes with a lot of example policies and access templates, there are zero built-in workflows."
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Pega Robotic Process Automation is ranked 10th in Robotic Process Automation (RPA) with 22 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 763 reviews. Pega Robotic Process Automation is rated 7.6, while UiPath is rated 8.8. The top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". On the other hand, the top reviewer of UiPath writes "Facilitates end-to-end automation, has good AI and document understanding capabilities, and saves us costs previously spent on manual tasks". Pega Robotic Process Automation is most compared with Blue Prism, Automation Anywhere (AA), Microsoft Power Automate, Pega CRM and WorkFusion, whereas UiPath is most compared with Microsoft Power Automate, Blue Prism, Automation Anywhere (AA), Robocorp and Tungsten RPA. See our Pega Robotic Process Automation vs. UiPath report.
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