We compared Monday.com and SAP CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities. SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP.
Room for Improvement: Monday.com users want additional automation rules and better integration with third-party apps. SAP CRM needs improvements in its mobile interface, data visibility, and integration.
Service and Support: Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support. SAP CRM's customer service and support have received mixed feedback.
Ease of Deployment: Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging. The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team.
Pricing: Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable. SAP CRM is seen as costly, and some users have said it isn’t worth the money.
ROI: Monday.com customers have reported increased productivity and more efficient task completion. Some reviewers have reported that they realized an ROI from SAP CRM within three to five years.
Comparison Results: Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications. SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy.
"Monday.com has allowed us to organize our workload in a much more efficient way."
"The best feature is the form for requests for new projects."
"It has kept us very organized."
"I am able to keep much better track of all current projects and each aspect of individual projects, which has helped to make team meetings a breeze."
"Being able to add comments to line items makes it easier to provide updates on tasks and flag if there are delays or issues in completing something."
"The flexibility to create any sort of format has been very valuable."
"Being able to see everything at a glance and check task status, is wonderful."
"It has kept all our departments accountable and gives a quick birds-eye to see how projects are progressing."
"What I found most valuable in SAP CRM is its multitenancy, and you can use it from your website, SMS, and even social media, and it's all integrated, so my company is trying to leverage on all of those."
"We get very good support from SAP."
"The most valuable feature for me is the flexibility to consolidate the products."
"SAP CRM is a scalable solution."
"We like that this solution has made our whole accounting function paperless."
"The tool is easy to use."
"Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together."
"The product integrates with third-party tools easily."
"It has more limitations than we expected."
"The data linkage could be improved. For example, sometimes you cannot automate item creation when you link different items to each other. You cannot connect the data deeply from field to field. It's somewhat complicated to link a contact to some account fields and automate the contact's behavior based on the value of those fields. The data is sometimes not structured enough for deep processing."
"Some of the automation is having some technical difficulties."
"I work with many internet tabs open and would prefer having Monday.com as a separate program - not opened via the website."
"Not a suitable solution for complex projects."
"It would be nice to have a general section at the top of each group."
"The product could have more templates."
"Coordination with different social media platforms would be a convenient feature."
"Our users are using it primarily from their laptop browser and very few are using it on their mobile because the mobile is not that user-friendly."
"SAP CRM could improve by being easier to use and customer-friendly."
"There could be some specific configurable options on the UI level to improve visibility."
"The implementation and integrations could be better. After we went into the production environment, we had some issues. Most of them were with the ERP integration. Many other issues were around the client's integrations between the ERP and CRM platforms. It could be more user-friendly. It wasn't very user-friendly initially, but now it's easier for them to use. Now, the users can use that platform better than at the beginning. We would like to see reports with more analytic features and artificial intelligence in the next release. For example, show more metrics and KPIs and more dynamic dashboards. Because the platform has some models, but it's not easy to use. It's a little complex."
"We would like the coding system within this solution to be more straightforward when carrying out general entry tasks."
"SAP must provide a demo system for the customers."
"They should improve the design to make it more appealing to users."
"The interface could be improved."
monday.com is ranked 3rd in CRM with 222 reviews while SAP CRM is ranked 4th in CRM with 40 reviews. monday.com is rated 9.4, while SAP CRM is rated 7.6. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Jira, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and SAP Marketing Cloud. See our SAP CRM vs. monday.com report.
See our list of best CRM vendors, best Marketing Management vendors, and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
