We performed a comparison between Moogsoft and New Relic based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The AI component allows you to check previous cases and diagnose problems easily."
"Moogsoft is easily deployable and ready to use."
"There are AI features in Moogsoft. Moogsoft has one wonderful feature that allows you to convert multiple alarms into situations. Generally, all other MoM tools get the alarms, and then convert it into an incident directly. There is one extra layer they have added before converting any alarm into an incident. Suppose there are multiple alarms that are somehow all related to a single source of issue. It converts all the alarms into a single situation, which then gets converted into an incident."
"The Event Management feature is quite valuable."
"Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing."
"Moogsoft's most valuable features are event management, correlation, and observability."
"The product currently seems to be a few steps ahead of the competition."
"Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically convert alarms directly into tickets or incidents, Moogsoft adds a middle layer where multiple alarms can be aggregated into one incident. Moogsoft's strong AI capabilities also allow it to correlate similar alarms automatically based on past experiences."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"New features are added often."
"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."
"The most valuable feature is application monitoring."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"They are very much dependent on open-source technologies like RabbitMQ message bus. They are using open-source databases, Apache Tomcat, NGINX. If we face any issues with Apache Tomcat or the RabbitMQ message bus, then we do not get support from them. We have to troubleshoot it ourselves."
"Moogsoft is dependent on external products to do orchestration and SOP-based functionality."
"They should consider including Chatbot."
"I would like to see additional reports or information on the dashboard that includes metrics about CPU usage and memory."
"It is taking a long time to set it up and could do more to roll out quickly."
"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence."
"Some additional API interfacing would be great to enable getting the data out of AIOps programmatically."
"I would like to see more integrations. It is rather difficult to install the enterprise systems with the agents."
"We have had issues with our agents going offline."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"I would like an infrastructure network that provides real-time views, showing the issues."
"The solution should include more detailed reports for SQL database requests."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
Moogsoft is ranked 38th in IT Infrastructure Monitoring with 11 reviews while New Relic is ranked 5th in IT Infrastructure Monitoring with 152 reviews. Moogsoft is rated 7.6, while New Relic is rated 8.6. The top reviewer of Moogsoft writes "A cost-efffective cloud solution for noise filtration but needs enhanced interfaces". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Moogsoft is most compared with ServiceNow IT Operations Management, OpsRamp, BigPanda, Dell CloudIQ and BMC TrueSight Operations Management, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our Moogsoft vs. New Relic report.
See our list of best IT Infrastructure Monitoring vendors, best IT Operations Analytics vendors, and best AIOps vendors.
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