We performed a comparison between NETSCOUT nGeniusONE and ThousandEyes based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"The solution helps to troubleshoot and put our hands on the weak points of customer networks."
"The ability to be able to do detailed traffic analysis such as top-talkers, application-specific monitoring, and understanding them through patterns, is helpful. We're also able to gain an understanding of voice calls, voice traffic, whether we have packet loss in a certain part of the network or jitter or high latency that might be impacting the network. All of those are nice functionalities."
"We are using nGeniusONE to run our bandwidth capacity management reports. In the past, we used to be very reactive, we used to depend a lot on suppliers to tell us which sites are our hot sites, meaning, which have high bandwidth utilization. Now we do this in a much more proactive way and we are moving to a more predictive approach in that aspect, thanks to nGeniusONE."
"The product is very good. We have very few problems."
"It catches bigger issues on a weekly basis. That's how often we find something big enough that the only reason we know about it is because of the nGeniusONE. The bigger issues are mostly security-type issues: Odd traffic leaving our network or coming into it, that has found its way past a firewall."
"It's a consolidated, single tool that talks to multiple platforms. It's not vendor-proprietary; it's independent. It provides interoperability with different products, whether they are routing products, switching products, wireless, wired, load balancing, or proxy. It works with anything you can name."
"The installation process is straightforward."
"The visual and graphical interfaces in the display that it provides for us to show our senior leadership. We can show them what is actually happening, instead of a spreadsheet."
"The most valuable feature of ThousandEyes is user-friendliness. It has been essential for us to have a solution that is easy to use."
"The solution is very easy to use."
"The authentication overall - including to the VPN and LAN - is excellent."
"The most valuable features are integration and ease of use."
"ThousandEyes gives companies better visibility."
"The installation process is not hard at all."
"It's fairly easy to set up."
"From our perspective, ThousandEyes stands out as an invaluable tool because of its deep and extensive capabilities."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"Initially, we were having a lot of issues with bugs when using version 6.1.1. There were a lot of problems with the dashboard causing confusion. We worked with our SE and the NETSCOUT engineering team to fix the visibility with the data. There should be a patch release to fix this issue. However, this seems to be working fine for us right now after the 6.2.2 upgrade."
"They can improve still on the workflows, document their workflows that are commonly used... We don't know some of the workflows yet, and it's not something that you can just read up in the manual. There is some stuff in the help manual and online, but it's to a point where you need to purchase extra training and services from them. You can't just go and read up on it yourself and learn from A to Z..."
"I would like more in-depth convergence between all the applications, especially when I look for information through a data mine."
"We would like better end-to-end data flows. This is something that my users always complain about, as they don't know what the data flows are on the network. We would like to know every point along the line."
"Another thing that would help out is if they packaged the NetFlow monitor into nGeniusONE. Their NetFlow monitor works with nGeniusONE where you can actually get the netflow of pretty much anything you hook it up to. But it's a separate box that you have to buy. If there was a way that could package that into nGeniusONE, it would be a complete package straight out of the box."
"The stability is only fair. It goes down a lot."
"The technical support could improve a bit with quicker responses for early on questions. What I think are simple questions are taking a long time to get answers to."
"The single pane of glass view is a challenge. I like the graphics, they're easy to understand, but when more digging is required, it's more complicated to get what I'm expecting."
"It's an expensive solution."
"Presently, it lacks the ability to integrate with other Cisco products."
"They only offer synthetic requests."
"Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it."
"It would be nice if the solution covered other areas like server monitoring."
"There is room for improvement in terms of customization and user-friendliness."
"It might be practical to extend monitoring capabilities to include network devices"
"The guest portal is hard to use."
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NETSCOUT nGeniusONE is ranked 23rd in Network Monitoring Software with 47 reviews while ThousandEyes is ranked 12th in Network Monitoring Software with 11 reviews. NETSCOUT nGeniusONE is rated 8.2, while ThousandEyes is rated 8.4. The top reviewer of NETSCOUT nGeniusONE writes "We use it every day for the triaging of events, saving us a lot of time". On the other hand, the top reviewer of ThousandEyes writes "Reliable. simple to set up, and offers fast monitoring capabilities". NETSCOUT nGeniusONE is most compared with Gigamon Deep Observability Pipeline, Dynatrace, AppDynamics, SolarWinds NPM and Pico Corvil Analytics, whereas ThousandEyes is most compared with Cisco Secure Network Analytics, Accedian Skylight, SolarWinds NPM, Dynatrace and Meraki Dashboard. See our NETSCOUT nGeniusONE vs. ThousandEyes report.
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