We performed a comparison between New Relic and OpenText Real User Monitoring based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The versatility of the solution is its most valuable feature."
"The solution offers good documentation."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"The most valuable feature is application monitoring."
"The most important thing is that it tells us where the latency in throughput and response time are."
"The most valuable features of New Relic are the reports and ease of use."
"Real User Monitor has improved our productivity."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"The technical support is good at resolving issues."
"The most valuable feature is application performance monitoring."
"Very easy to implement."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"The reporting feature is good for us."
"The solution is quite expensive."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"I haven't come across any features that are lacking."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"There were some settings we had issues with."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"It would help customers if there were an on-premises version available."
"We would like to see support for non-Windows environments."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"Some issues with login errors."
"This technology is considered to be older."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
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New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while OpenText Real User Monitoring is ranked 45th in Application Performance Monitoring (APM) and Observability with 8 reviews. New Relic is rated 8.6, while OpenText Real User Monitoring is rated 6.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of OpenText Real User Monitoring writes "The reports and metrics we collect help us to improve our services". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas OpenText Real User Monitoring is most compared with AppDynamics, VMware Aria Operations for Applications, Dynatrace and Honeycomb.io. See our New Relic vs. OpenText Real User Monitoring report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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