We performed a comparison between New Relic and Sumo Logic Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has in-depth analysis using developer code for someone whose not traditionally a developer."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."
"We detect issues using dashboards that we built on New Relic."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"End-user Synthetics and monitoring are very good."
"The product is easy to learn."
"Sumo Logic Observability presents a range of valuable features, including well-crafted dashboards and a diverse selection of helpful apps. However, personally, I don't hold a favorable opinion of the solution. While I don't struggle with writing queries, my main difficulty lies in recruiting competent individuals and ensuring their proficiency in utilizing the solution. This often leads to additional challenges and complexities. From my perspective, when compared to Microsoft Sentinel or even Splunk, Sumo Logic Observability has a steeper learning curve. One contributing factor to this disparity is the solution's long existence in the market compared to Synlogic. Nevertheless, I acknowledge that there are capable and knowledgeable professionals employed at Sumo Logic Observability. The effectiveness of the solution largely depends on how it is integrated into your internal operations and environment. Its utility and benefits can vary significantly. It is worth noting that organizations like the NSA and, I believe, the CIA used it in the past, primarily for rapidly searching and analyzing large volumes of data. To leverage its capabilities effectively, you must determine how to tailor it to your specific needs."
"The solution allows multiple groups to converge on a unified platform, allowing for different utilization by various teams."
"I have not seen any stability issues in the product."
"Alerting and consistency are key. We have different tiers with log collectors, and continuous querying provides near-real-time updates. It's almost like instantly when something happens, like pending transactions or error fees. This helps reduce incident resolution time compared to waiting for thresholds on other platforms. We can continue logging in with them seamlessly and quickly get into action."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"In the next release, I'd like to see a better pricing structure."
"We have had issues with our agents going offline."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"Implementing a more streamlined enrichment process, and conceptualizing the observability data collection as an ETL pipeline would be helpful."
"SearchUI.exe is a bit clunky in the product, making it an area where the product needs improvements."
"Fine-grained data can be quite frustrating to work with and should be made easier."
"Documentation could be better. While it's generally good, sometimes finding what you need requires extensive searching. It's not always clear where to look for specific things."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while Sumo Logic Observability is ranked 29th in Application Performance Monitoring (APM) and Observability with 5 reviews. New Relic is rated 8.6, while Sumo Logic Observability is rated 8.0. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Sumo Logic Observability writes "Easy creation of custom fields, no need to alter applications; supports ten active logging applications simultaneously and faster than aster than default search tools". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas Sumo Logic Observability is most compared with Dynatrace, Prometheus and Chronosphere. See our New Relic vs. Sumo Logic Observability report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Cloud Monitoring Software vendors, and best AIOps vendors.
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