We performed a comparison between New Relic and ThousandEyes based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"End-user Synthetics and monitoring are very good."
"The most valuable features of New Relic are the reports and ease of use."
"They have baseline level alerting."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"We like the performance of the product."
"It allows the restriction of privileges and control of users."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"It has a simple initial setup."
"The installation process is not hard at all."
"The solution's initial setup process was straightforward...In terms of ROI, the solution is worth the money."
"The authentication overall - including to the VPN and LAN - is excellent."
"The most valuable aspect of the solution was the ability to see how the connection quality is between the sites and get an alert if it was turning bad."
"The most valuable features are integration and ease of use."
"The company provides excellent service."
"From our perspective, ThousandEyes stands out as an invaluable tool because of its deep and extensive capabilities."
"ThousandEyes gives companies better visibility."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"The solution must provide better support for Azure Web Apps service."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
"I haven't come across any features that are lacking."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it."
"ThousandEyes could improve the dashboards by adding more features."
"It would be nice if the solution covered other areas like server monitoring."
"The guest portal is hard to use."
"I would like the product to offer more agility."
"They only offer synthetic requests."
"Presently, it lacks the ability to integrate with other Cisco products."
"There is room for improvement in terms of customization and user-friendliness."
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New Relic is ranked 6th in Network Monitoring Software with 152 reviews while ThousandEyes is ranked 12th in Network Monitoring Software with 11 reviews. New Relic is rated 8.6, while ThousandEyes is rated 8.4. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of ThousandEyes writes "Reliable. simple to set up, and offers fast monitoring capabilities". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas ThousandEyes is most compared with Cisco Secure Network Analytics, Accedian Skylight, Dynatrace, SolarWinds NPM and AppDynamics. See our New Relic vs. ThousandEyes report.
See our list of best Network Monitoring Software vendors and best Cloud Monitoring Software vendors.
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