We performed a comparison between OpenText AppWorks and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."From a business perspective, the most valuable aspect lies in the optimization of processes."
"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."
"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."
"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."
"One of the most useful features is the code is customizable, we can make it our own."
"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."
"We really appreciate the process automation and how can you create human tasks as one of your processes."
"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."
"Pega BPM has a full suite for any enterprise. It is a process orchestration platform. It has detailed features for case management and workflows."
"Pega BPM's most valuable features are case management, integration, the convenience of using REST APIs, and the ease of changing things at the UI level."
"Pricing is a little on the high side."
"Scalable and stable BPM software with a powerful case management feature. It also has good workflow."
"The most valuable features of Pega BPM are low code, no code, functionality, and easy development."
"Pega BPM's most valuable feature is the use of CDX to solve problems."
"There are a lot of frameworks in the product. I use Pega PRPC the most."
"The solution has very helpful technical support."
"There could be some improvements with the low code design part. It could be more customizable and more user friendly."
"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."
"AppWorks could be improved by including BPM simulation."
"The solution needs to continue to enhance the low-coding feature within the product itself."
"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."
"The crucial missing element is the archival function."
"There is room for improvement in the pricing structure."
"The integration could improve."
"The UI part needs improvement."
"UI needs improvement."
"It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there."
"The licensing cost is very high."
"Pega Cloud early adoption and use for cross enterprise capability was new to many. The early adoption meant version 2.0 of their cloud service may require refactoring and redesign of some services."
"Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."
"Sometimes when we are patching some data from the database, we are getting added as a timeout."
"The solution would benefit from more integration capabilities."
OpenText AppWorks is ranked 16th in Business Process Management (BPM) with 8 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 57 reviews. OpenText AppWorks is rated 7.8, while Pega BPM is rated 8.2. The top reviewer of OpenText AppWorks writes "Automates processes like purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation". On the other hand, the top reviewer of Pega BPM writes "Provides built-in frameworks that can be reused and reduces time and cost". OpenText AppWorks is most compared with Microsoft Power Apps, ServiceNow Now Platform, Appian, OutSystems and Camunda, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, IBM BPM and Microsoft Power Apps. See our OpenText AppWorks vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors.
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