We compared Zoho CRM and Pipedrive across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features. Pipedrive is notable for its visually appealing interface, customizability, and insightful reporting. Customers also praised its versatile automation capabilities.
Room for Improvement: Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation. Pipedrive should focus on improving ERP integration, documentation, and artificial intelligence.
Service and Support: Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability. Pipedrive's customer service has received mostly positive feedback. Users valued the vendor’s prompt responses and helpful assistance.
Ease of Deployment: Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months. Pipedrive's setup is described as simple, straightforward, and user-friendly.
Pricing: Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment. Pipedrive offers a reasonable and cost-effective pricing structure, making it a suitable choice for moderately sized companies.
ROI: Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment. Pipedrive offers great value for the cost. Added features like document solutions and e-signature, making it a worthwhile investment.
Comparison Results: Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited. Pipedrive is a cost-effective solution, and users say it’s easy to track progress with Pipedrive’s visual interface. Reviewers say that Pipedrive could integrate more seamlessly with ERP solutions and leverage artificial intelligence better.
"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."
"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."
"The most valuable feature is the ability to create timelines and custom fields."
"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."
"The solution is pretty easy to use and intuitive."
"The usability of the solution is its valuable feature."
"It's very flexible and we can really fit it into our business model."
"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."
"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."
"I like Zoho CRM's automatic lead assignment and automated workflows."
"Zoho CRM's best feature is its reporting."
"The solution has an efficient notification feature."
"We use the solution for different projects. We use it to patch lead details from clients' sources."
"The user interface, especially the dashboard, offers good navigation."
"The camera feature is valuable because it provides a look and feel."
"Customer tracking, order management, sales tracking and PO tracking provide efficiency."
"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."
"You must pay more if you need an additional feature."
"The product is expensive."
"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."
"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."
"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."
"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."
"The automation process is challenging."
"The integration should be more user-friendly."
"I'm not sure that there is scalability potential for enterprises."
"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."
"The product's scalability and stability need improvement."
"Zoho CRM’s customer service can be a little difficult to reach sometimes."
"The mobile application is a little complicated and could be simplified."
"The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes.""
"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."
Pipedrive is ranked 13th in CRM with 11 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Pipedrive is rated 8.2, while Zoho CRM is rated 8.0. The top reviewer of Pipedrive writes " An easy- to- use and scalable cloud-based CRM tool for managing and tracking". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Pipedrive is most compared with Apollo.io, monday.com and Real Estate CRM, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our Pipedrive vs. Zoho CRM report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Sales Force Automation vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.