We performed a comparison between Salesforce Commerce Cloud and Shopify based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."
"The ease of customization is valuable."
"The product is easy to use."
"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."
"Commerce Cloud's best features include sales service and cloud marketing."
"The pipeline and lead management features are the most valuable."
"I have found the list creation and dashboard customization features valuable."
"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."
"The solution is highly customizable for our store’s e-commerce needs. We don't need to write any code as all the required features are already inbuilt. The front end can be easily customized. Moreover, this tool offers built-in integrations with payment gateway, messaging services like SMS and email, and logistics integration."
"Shopify can be used without any coding knowledge."
"The product has a few free-to-use features. It is easy to navigate and has good visuals as well."
"For the initial setup phase, many online tutorials are available, making the process easy."
"It has a brilliant inventory system to help you manage your store."
"The most valuable feature is its strong SEO capabilities."
"Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization."
"The community is very closed source. If you don't buy it, you won't be able to learn it."
"There is always room for improvement with any solution."
"In the next release, Commerce Cloud should add CRM dashboards."
"Being able to customize everything in general to our specific needs would be pretty awesome."
"The solution should have more and faster reporting, as well as better performance."
"There could be more product integration in the ERP space."
"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."
"It is similar to ATG, but some features can be exchanged between the 2."
"The order processing and saving of the changes for the product should have automatic functioning."
"There are some areas where improvements could be made. Currently, the platform only supports three product variants, and having the option for more variants would be beneficial. Additionally, we have to rely on external plugins for reviews and ratings, which could be more convenient if they were built-in."
"It could benefit from improving its user-friendliness for non-coders, perhaps by offering easier template-building options."
"If you consider an enterprise-level application with a lot of customization, Shopify can be problematic to use."
"Many of our clients complain because it's costly and not an open-source."
"I would like to see a feature that allows us to access all of the platforms in Shopify, like Facebook and Instagram messages, so we can easily reply to connect to our customers."
"I have many clients that want to sell their products to the wholesale market, and Shopify currently does not have that kind of feature."
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews while Shopify is ranked 5th in eCommerce Platforms with 8 reviews. Salesforce Commerce Cloud is rated 7.8, while Shopify is rated 8.4. The top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". On the other hand, the top reviewer of Shopify writes "A tool that helps businesses streamline their online sales processes". Salesforce Commerce Cloud is most compared with SAP Commerce Cloud, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Sana Commerce, whereas Shopify is most compared with SAP Commerce Cloud, Adobe Commerce, Oracle ATG, Zoho Commerce and Fabric Commerce Platform. See our Salesforce Commerce Cloud vs. Shopify report.
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