We performed a comparison between SAP Commerce Cloud and Shopify based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."
"I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer."
"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."
"Hybris Commerce's most valuable feature is the simple integration with ERP."
"The tool supports multiple currencies."
"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."
"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."
"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."
"The product has a few free-to-use features. It is easy to navigate and has good visuals as well."
"Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization."
"It has a brilliant inventory system to help you manage your store."
"Shopify can be used without any coding knowledge."
"For the initial setup phase, many online tutorials are available, making the process easy."
"The most valuable feature is its strong SEO capabilities."
"The solution is highly customizable for our store’s e-commerce needs. We don't need to write any code as all the required features are already inbuilt. The front end can be easily customized. Moreover, this tool offers built-in integrations with payment gateway, messaging services like SMS and email, and logistics integration."
"The WCS management or content management is not that great."
"The initial setup was complex because it was a prime migration from the PrestaShop platform to commerce cloud, and it was very, very complex to migrate some data from one side to the other."
"The learning curve is high."
"Hybris is not currently using microservices."
"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."
"The support team should improve the response time."
"The stack needs to be improved; they need to start using more new technologies."
"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."
"There are some areas where improvements could be made. Currently, the platform only supports three product variants, and having the option for more variants would be beneficial. Additionally, we have to rely on external plugins for reviews and ratings, which could be more convenient if they were built-in."
"I have many clients that want to sell their products to the wholesale market, and Shopify currently does not have that kind of feature."
"It could benefit from improving its user-friendliness for non-coders, perhaps by offering easier template-building options."
"I would like to see a feature that allows us to access all of the platforms in Shopify, like Facebook and Instagram messages, so we can easily reply to connect to our customers."
"Many of our clients complain because it's costly and not an open-source."
"If you consider an enterprise-level application with a lot of customization, Shopify can be problematic to use."
"The order processing and saving of the changes for the product should have automatic functioning."
SAP Commerce Cloud is ranked 2nd in eCommerce Platforms with 18 reviews while Shopify is ranked 5th in eCommerce Platforms with 8 reviews. SAP Commerce Cloud is rated 8.0, while Shopify is rated 8.4. The top reviewer of SAP Commerce Cloud writes "A scalable tool that can be integrated with any platform ". On the other hand, the top reviewer of Shopify writes "A tool that helps businesses streamline their online sales processes". SAP Commerce Cloud is most compared with Salesforce Commerce Cloud, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Oracle Commerce Cloud, whereas Shopify is most compared with Salesforce Commerce Cloud, Adobe Commerce, Oracle ATG, CashStar and OroCommerce. See our SAP Commerce Cloud vs. Shopify report.
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