We performed a comparison between Salesforce Commerce Cloud and SAP Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution."
"I have found the list creation and dashboard customization features valuable."
"The solution is quite stable."
"Commerce Cloud's best features include sales service and cloud marketing."
"Ability to quickly add content and manage products along with associated web content easily."
"The pipeline and lead management features are the most valuable."
"There is a good community of developers for the platform."
"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."
"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."
"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."
"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."
"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."
"I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer."
"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."
"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."
"We have found the B2B, B2C and D2C very valuable."
"The connection with Marketing Cloud should be improved."
"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."
"Salesforce's technical support is not as good as Elastic Path."
"There could be more product integration in the ERP space."
"The solution should have more and faster reporting, as well as better performance."
"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."
"In the next release, Commerce Cloud should add CRM dashboards."
"The community is very closed source. If you don't buy it, you won't be able to learn it."
"They could include additional types of payment implementations. Right now they are just providing CyberSourse."
"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations."
"They have just started to work with the cloud, but they only support Microsoft Azure."
"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."
"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."
"The stack needs to be improved; they need to start using more new technologies."
"The initial setup was complex because it was a prime migration from the PrestaShop platform to commerce cloud, and it was very, very complex to migrate some data from one side to the other."
"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 28 reviews while SAP Commerce Cloud is ranked 2nd in eCommerce Platforms with 18 reviews. Salesforce Commerce Cloud is rated 8.0, while SAP Commerce Cloud is rated 8.0. The top reviewer of Salesforce Commerce Cloud writes "Allows for easy customization according to specific customer needs". On the other hand, the top reviewer of SAP Commerce Cloud writes "A scalable tool that can be integrated with any platform ". Salesforce Commerce Cloud is most compared with Adobe Commerce, Oracle ATG, Shopify, HCL Digital Commerce and Sana Commerce, whereas SAP Commerce Cloud is most compared with Shopify, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Oracle Commerce Cloud. See our SAP Commerce Cloud vs. Salesforce Commerce Cloud report.
See our list of best eCommerce Platforms vendors.
We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.