We performed a comparison between ServiceNow IT Operations Management and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"I like the tool's discovery feature."
"The scalability of ServiceNow is good."
"It is a product that is familiar for a lot of users."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"You can improve integrations of the operation with the solution."
"There is less computing power needed for scaling."
"It's a very reliable platform and we've never had any issues regarding the scalability or the stability of Zabbix."
"The calculations part is the most valuable."
"Zabbix is an excellent performance monitoring tool."
"The most valuable feature is the support for monitoring Cisco switches."
"I really enjoy network traffic triggers that allow us to check traffic threshold from ISP."
"We detect problems before the customer does and before it actually happens using the predictive functions in Zabbix."
"The most valuable feature is service assurance."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"The solution’s licensing cost could be improved."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"Service mapping is pretty limited."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"It could be more stable."
"There is a bit of a learning curve during installation."
"The product could be more secure and more stable."
"The user interface could be better."
"The only improvement I would suggest, revolves around its AI and ML capabilities."
"Even though it’s such a powerful monitoring system, it would be more helpful if it had a flexible UI."
"The event correlation could be better."
"I would like to see a more flexible mobile client, and better HA out of the box."
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ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews while Zabbix is ranked 1st in IT Infrastructure Monitoring with 101 reviews. ServiceNow IT Operations Management is rated 8.2, while Zabbix is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas Zabbix is most compared with Centreon, Checkmk, Nagios Core, Amazon CloudWatch and SolarWinds NPM. See our ServiceNow IT Operations Management vs. Zabbix report.
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