We performed a comparison between TeamViewer and Webex based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable."
"The implementation process is simple."
"I have been satisfied with TeamViewer overall."
"Getting started with TeamViewer was easy, with a very straightforward usage"
"From my perspective, the most important is the login."
"Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff."
"It's very easy to set up."
"It is quite simple to set up."
"The most valuable feature is Webex's user-friendly video conferencing."
"I am completely satisfied with the tech support."
"The solution is useful for communication."
"I never had any issues with the stability of the product. Stability-wise, I rate the solution a ten out of ten."
"The solution is very valuable for conference calls, as a lot of businesses are switching from work-from-home."
"The solution has been very stable."
"The most valuable feature is the ease of use."
"Webex has enhanced the remote team collaboration process regarding time management and cost savings."
"It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people."
"Considering the earlier versions of the product, I think TeamViewer used to slow down the systems."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."
"TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."
"The solution could have better scalability."
"Some of the additional features, like the meeting stuff, is making it too cluttered."
"TeamViewer could improve by having support for other operating systems, such as Linux."
"The pricing could be improved."
"Better integration with other solutions would benefit Webex."
"Sometimes we've had issues with the connection."
"We have had issues where some of the invited participants are not able to join the meeting."
"There are too many issues with getting people connected to meetings."
"They should integrate the solution with multiple hardware vendors."
"Cisco could maybe make Webex more integrated and compatible with other platforms."
"The solution’s pricing could be improved."
TeamViewer is ranked 3rd in Virtual Meetings with 85 reviews while Webex is ranked 2nd in Virtual Meetings with 121 reviews. TeamViewer is rated 8.6, while Webex is rated 8.0. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of Webex writes "Used to conduct online third-party client meetings or third-party vendor meetings". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and LogMeIn Central, whereas Webex is most compared with Cisco Meeting Server, Skype for Business, Zoom, Cisco TelePresence and Huawei Video Conferencing Platform. See our TeamViewer vs. Webex report.
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