We performed a comparison between SolarWinds NPM and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"We can proactively fix historical issues, so we won't face those problems in future."
"The product is scalable."
"The most valuable feature of this solution is the monitoring capabilities."
"It gives us a map of the network setup and one console to see the entire network."
"It's a very good tool and a very stable tool."
"SolarWinds is reasonably priced."
"Technical support is very helpful with our upgrades."
"We found that it was easy to operate, and it was simple if anyone has entry-level working experience or even if someone is not experienced."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"The solution has been stable."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The root cause analysis is very helpful for us."
"The solution is easy to scale."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"We also had to be attentive to vulnerabilities, because SolarWinds NPM have some issues in that area. We had to work with our security team, so that they could help us check and backup the data, and check what they needed to secure."
"It is not that stable. As a Windows software, I have seen issues with SolarWinds. The performance is slow."
"In terms of scalability, there is room for improvement. When you start monitoring, if you have so many interfaces and you're trying to monitor them at a faster interval, or a shorter interval, you get to a point where you need to request another node."
"The interface could be made more user-friendly."
"SolarWinds NPM can be very slow at times. The database optimization can be done to improve the product performance."
"This solution would benefit from expanding on the capabilities within the API."
"It would be nice if SolarWinds could have a polling engine on the site that would collect the reporting and then manage everything itself."
"They need to work on their automation and automatically discover devices. They are not very good at automatically discovering devices."
"The problem becomes the price, as Splunk is an expensive product."
"It was an intimidating tool for us to jump into at the beginning."
"The cost of the license could be lower."
"We also faced challenges relating to UI development."
"The license cost is expensive."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"We have problems doing upgrades and operating alternate new versions."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
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SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews while Splunk ITSI (IT Service Intelligence) is ranked 4th in IT Alerting and Incident Management with 30 reviews. SolarWinds NPM is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, Splunk APM and BMC TrueSight Operations Management. See our SolarWinds NPM vs. Splunk ITSI (IT Service Intelligence) report.
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