We performed a comparison between 3CX Live Chat and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"The solution is stable."
"Mobility features and remote extensions work well."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"The integration between the video and voice is the most valuable solution."
"The solution is stable and user-friendly."
"Zoom is easy to use and makes it easy to communicate with people remotely in meetings."
"Zoom helps us because it provides a whiteboard during the meeting. This is a very good feature."
"Zoom helps you to share your screen and allows someone to take remote control during Zoom meetings. Compared with other platforms like Teams and Webex, it's on par."
"The ability to record our online language lessons is great and helps our students"
"like Zoom because it's a very simple program. We have more success using Zoom with clients, partners, and everybody else. Everybody seems to be able to get Zoom. Some people struggle with Teams."
"Zoom is a stable solution."
"It allows for both support and communication at the same time."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"It could be better in terms of providing more options for call recording."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"There should be an option to save some extensions."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"The cost should be cheaper."
"Zoom definitely has to be more secure, but I can't think of any anything else to change."
"The pricing could be improved."
"The next version should include features like conflict resolution and Version Control."
"I'd like to see more integration with Google Calendaring. When meetings are scheduled they are added into a Google Calendar. For example, if I am driving my car there are often times I have to pull off the road to join into a meeting as opposed to being able to click the link and have it startup. Sometimes I can do that, sometimes I can't, it all depends on how the meeting was generated initially."
"The privacy settings need to be more apparent, otherwise anyone can wander into meeting rooms and disrupt them."
"We have had some quality and lagging issues with video regardless of connection quality."
"I would like to see Zoom integrated with other third-party services."
3CX Live Chat is ranked 9th in Virtual Meetings with 54 reviews while Zoom is ranked 1st in Virtual Meetings with 201 reviews. 3CX Live Chat is rated 8.8, while Zoom is rated 8.4. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex and Cisco VoIP PBX, whereas Zoom is most compared with Webex, Skype for Business, Cisco TelePresence, TeamViewer and Google Hangouts. See our 3CX Live Chat vs. Zoom report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.