We performed a comparison between Amazon CloudWatch and Dynatrace based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Amazon CloudWatch users liked the solution’s simplicity, intuitive interface, and ability to handle large workloads. Users also praised CloudWatch’s comprehensive monitoring and alerts. Dynatrace is highly regarded for its advanced AI engine and ability to identify infrastructure automatically. It also offers session replay and impressive visualization features. Some reviews mentioned that Amazon CloudWatch could improve performance and dashboard visualization through. Others noted that the solution lacked compatibility with some databases. Some Dynatrace reviewers feel the learning curve is a little steep, and the documentation could be clearer. Users say that Dynatrace should offer more security options and improve integration with other tools.
Service and Support: Customers generally have positive opinions about Amazon's customer service. They commended the support team for its availability and timely issue resolution. Users generally found Dynatrace's customer service to be helpful and available, but some said that the response times and documentation have room for improvement.
Ease of Deployment: Amazon CloudWatch is generally described as easy to set up. Dynatrace's setup is simple, efficient, and requires minimal technical configuration. It takes a few hours at most.
Pricing: Amazon CloudWatch offers a flexible pricing structure based on usage and processing without any separate licensing cost. Some users said that scaling up can be costly due to the need for additional storage space. Users say Dynatrace is expensive. Some noted that the licensing model is complicated and not transparent. Some said they struggled to accurately predict the number of units needed.
ROI: Amazon CloudWatch offers a return on investment by minimizing the need for manual monitoring. Dynatrace users said the solution saved them money and reduced downtime.
"You can enable alarms and metrics, and it has robust integration with AWS services. You can also trigger events. For example, if the CPU utilization is above 80%, it can launch a new instance for you."
"We can set CPU thresholds using the solution."
"The monitoring features are valuable."
"The alarms are one thing I love about AWS CloudWatch. It has alerts that notify us when resource use is approaching the limit."
"Our team finds it overall quite useful."
"Setting up this product was easy. I found data analytics as its most valuable feature."
"The solution is easy to use."
"Amazon CloudWatch's best feature stems from its ability to monitor app performance."
"Before we had the tool we had no visibility into the user experience and capturing what was going on inside the browser. We utilized tags so we knew how many times people were doing certain things, but we did not know how the performance was, if users were satisfied with what they were doing, and if we were serving up errors."
"Improves the ability to isolate issues and determine root cause with the same tool."
"The Dynatrace solution has an important role in optimizing application code and SQL queries for customer solutions."
"Support was very quick to help us identify a problem and fix it immediately"
"The visibility that it provides is most valuable."
"Synthetic Web Monitoring allows us to automatically react to any issues regarding site reliability."
"PurePaths help us drill down to the root cause of problems and escape the war room."
"Triggering gives us warning that system is getting slow and we need to nail down the issue soon, so it does not impact our business."
"The technical support must be improved."
"The product should provide more features."
"It would be beneficial for CloudWatch to provide an API interface and some kind of custom configuration."
"The product’s documentation must be improved."
"The monitoring part and GUI are areas in Amazon CloudWatch that have shortcomings currently and can be considered for improvements in the future."
"The dashboard of Amazon CloudWatch is not very customizable right now."
"CloudWatch's scalability could be improved."
"The dashboard and the UI could improve in Amazon CloudWatch. Additionally, they should focus on visibility inside the servers with AI and machine learning integrations. This would allow users who are using the solution to see what is happening within the system better."
"The one thing I do not like about Dynatrace is that their web dashboards are very very slow. They seriously have to improve their web dashboard configuration and SSL timeouts."
"We need more AI in the product to avoid manual analysis."
"It does not have mature enough dashboards."
"Better root cause detection and improve root cause categories. In some cases, the root cause points out only a clue of what has happened."
"It would be nice to have a simplified monitoring feature for non-Java applications."
"I would like them to add serverless capabilities, because everyone is going there."
"I think at times AppMon has given some folks some headaches from a configuration standpoint, and a maintenance standpoint, but aside from that I don't think they've really had many headaches with it."
"The licensing part is complicated or not transparent. It is very difficult to assess the number of licenses for a prospect. You have to do a PoC, and calculating the number of licenses for two years or three years is sometimes very difficult. It also depends on each case. There are multiple types of licenses. Sometimes, you need only one of them, and sometimes, you need all of them. This is an area for improvement."
Amazon CloudWatch is ranked 12th in Log Management with 40 reviews while Dynatrace is ranked 4th in Log Management with 342 reviews. Amazon CloudWatch is rated 8.0, while Dynatrace is rated 8.8. The top reviewer of Amazon CloudWatch writes "Instantaneous response when monitoring logs and KPIs". On the other hand, the top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". Amazon CloudWatch is most compared with Zabbix, Datadog, Google Cloud's operations suite (formerly Stackdriver), SolarWinds NPM and Instana Infrastructure Monitoring, whereas Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor. See our Amazon CloudWatch vs. Dynatrace report.
See our list of best Log Management vendors.
We monitor all Log Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
