We performed a comparison between Appian and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Recently, we added Appian Process Mining, Appian Portals, and now Appian RPA."
"Process Modeling enables creation of business process workflows. You can create complex business workflows in a visual manner, and it is also easy to debug/monitor."
"Technical support is helpful."
"The setup is easy."
"The tech support is quite good."
"SAIL (Self-Assembling Interface Layer), a scripting language provided by Appian. It is the equivalent of JS and CSS. It allows creation of complex UIs which are also responsive. With SAIL, we have a single language for both the UI logic and its appearance. UI components can be built as reusable components and used in multiple UI interfaces."
"There is no need to worry about vulnerabilities in the system, because Appian built a secure system."
"What stands out are the speed of the product, the quick, easy development, and visual diagramming."
"The solution is very comprehensive."
"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."
"Learning materials, such as online courses, are readily available."
"At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages."
"The simplicity is great."
"Now Platform's best features are collaboration, configurability, and customizability."
"In ServiceNow, the best features are the reports. We have more options there."
"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."
"A point of improvement would be the SAIL forms. The built-in tool used to generate forms does not have debugging support (to view local variables as they change on live preview, and step-by-step valuation) which is a big drawback for form development. Moreover, the script language used to build SAIL forms does not support inheritance or lambda expressions (functions as arguments of other functions), which makes the code base more verbose."
"The biggest areas of improvement would be in facilitating team development, DevOps, and integration with typical tools used in enterprise development (Jenkins, Subversion, etc.)"
"Even though the company has made great improvements in online documentation, featuring rich material which includes case studies of real-life use cases, the material could definitely be better in quality and coverage of use cases."
"The solution could improve robotic process automation."
"Something I would like to see improved is an SQL database connection."
"The graphical user interface could be easier to use. It should be simplified."
"One room for improvement is the ease of UI UX development, like in OutSystems and Mendix."
"I would like to see more complete university tools. For example, with UiPath, I have had a good experience related to a free course in order to provide some users some different levels of knowledge. This extra training helps users not only use the solution but to develop further within the tool."
"There are a few areas of concern when it comes to the product's support team where improvements are required."
"The licensing for this solution, with respect to the user, needs to be improved."
"ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required."
"The integration towards other ERP systems could be improved."
"The solution is very expensive."
"The price is a bit high and can be a bit of a barrier for some customers."
"It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier."
"The UI is very bad and needs to be updated."
Appian is ranked 6th in Rapid Application Development Software with 58 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. Appian is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Appian is most compared with Microsoft Power Apps, Camunda, ServiceNow, OutSystems and Pega BPM, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Mendix and Unqork. See our Appian vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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