We performed a comparison between Atlassian Confluence and OpenText Extended ECM based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals)."It integrates well with other Atlassian products"
"Confluence can link any ticket or task from JIRA to be included on the Confluence page."
"It's extremely intuitive."
"This solution allowed us to easily input details beyond just text, such as creating basic data charts to monitor team performance."
"The most valuable features of Atlassian Confluence are version management and search and linkage to the JIRA tickets. They are integrated very well together. You can have links from many places and can easily jump from one to the other. If you want to find all the information about a topic, you only need to click and you receive the information."
"The customization that Confluence offers is one of its most useful features. You can customise it based on the specific project you are working on. It also supports multiple languages."
"Confluence is easy to use and integrate with other solutions, including social media platforms."
"What's most valuable to me in Atlassian Confluence is that it allows the concurrent development of documentation. I also like how you can add comments offline and implement changes directly on the document."
"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."
"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."
"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."
"An SAP user can store documents directly into OpenText without a connector."
"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."
"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."
"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."
"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."
"Some elements of the user interface could be more user-friendly, including embedding diagrams."
"When we import the data in Confluence from Word or any other document, the formatting is not correct."
"There is room for improvement in maybe the tree structure for articles. If you have a lot of articles, it becomes difficult to navigate."
"The solution is not very user-friendly."
"We would like there to be more advanced data manipulation features available in this solution, such as creating more complex charts, and a column freezing option."
"When we have a project that we don't want to share with everybody but want people to know that it exists, there is no way to do this in Confluence. When a project is not shared, people cannot see that it exits."
"Atlassian Confluence could improve how information is shared outside our company. We had some negative experiences with the rights we have with our information when sharing it within Atlassian Confluence and with other teams outside the company. It's due to the limitations on the rights we have on the export capabilities. We don't have sufficient rights to do so."
"An area for improvement in Atlassian Confluence is encouraging more vital interaction among the project members or users involved. I was researching a tool that could be used for better interactions offline among users on a specific topic or discussion. That feature would make Atlassian Confluence better."
"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."
"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."
"The tool's documentation is not proper and has missing information like steps."
"We had some issues with scalability in the production. So, I would rate it a five out of ten."
"We are looking for new, advanced UI features. Currently, the UI does not look great."
"The initial setup can get really complicated, and it takes time."
"Pricing could be improved and the stability or the performance needs improvement, which is very important."
"The solution's performance, stability, and consistency could be improved."
Atlassian Confluence is ranked 2nd in Corporate Portals (Enterprise Information Portals) with 99 reviews while OpenText Extended ECM is ranked 3rd in Enterprise Content Management with 18 reviews. Atlassian Confluence is rated 8.2, while OpenText Extended ECM is rated 7.8. The top reviewer of Atlassian Confluence writes "Good usability, helpful community support, and facilitates well-structured documentation ". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". Atlassian Confluence is most compared with Microsoft Teams, Microsoft OneDrive, Office 365, SharePoint and Zendesk, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, IBM FileNet, Hyland OnBase and OpenText Core.
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