We performed a comparison between BeyondTrust Remote Support and Delinea Secret Server based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Remote sessions are automatically recorded so there is a history of all coding and scripting."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"I personally like the ability to share files with other machines."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"The user interface is quite good. It's very straightforward."
"What I like best about this product is the interface."
"I like that it's user-friendly."
"The solution is good."
"The solution is scalable."
"I find it really easy and computer confident, and the experience with the product is really good. Additionally, customizations are easy."
"Number one is the password vault; it's very good. Number two, they have a feature for remote desktops that are created on a per session basis, which is very good for security."
"I have found the password management and the secret management features to be the most valuable. Our customers find its ease of integration and the use of power shells really attractive."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"Technical support for this region can be improved."
"Although the learning curve is steep, the product is well-documented."
"Lacks remote support and privileged remote access in the one product."
"The possibility to integrate a chatbot would take this product to the next level."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"Delinea Secret Server can improve by extending the monitoring policies and making the performance better."
"Its remote support feature needs improvement."
"We faced some upgrade issues, especially during the management and administration parts. I found it less straightforward than on many other platforms, even outside password managers."
"The initial setup and deployment can be cumbersome. It's not an easy process."
"Documentation could be improved if they were to include more about connectors. There is not enough documentation."
"Improvements are needed in session management, behavioral analytics, and the reporting segment."
"An area for improvement in Delinea Secret Server is its integration with ICAP servers."
"I formerly used only one service: the remote server. For example, I connected to the Active Directory user and the computer's console. But now, I need to do a remote connection to the domain controller. Maybe it only connects to that tool, the Active Directory users, and the computer management console, but not to the domain controller. Another thing Delinea could add is multi-factor authentication."
BeyondTrust Remote Support is ranked 11th in Privileged Access Management (PAM) with 32 reviews while Delinea Secret Server is ranked 2nd in Privileged Access Management (PAM) with 47 reviews. BeyondTrust Remote Support is rated 9.0, while Delinea Secret Server is rated 8.2. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Delinea Secret Server writes "Effective for password rotation policies triggered by audit requirements, it helps maintain compliance standards and seamless integration with third-party tools ". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Delinea Secret Server is most compared with CyberArk Privileged Access Manager, Azure Key Vault, HashiCorp Vault, IBM Security Secret Server and ManageEngine PAM360. See our BeyondTrust Remote Support vs. Delinea Secret Server report.
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