We performed a comparison between BeyondTrust Remote Support and LogMeIn Rescue based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We rarely need support for anything, but when we do, they are on it and always helpful."
"It has allowed us to quickly address the needs and issues of our end users."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."
"Has an easy way to remote on to a remote computer without having prior access to it."
"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."
"The ability see iOS devices helps us out a lot because the majority of our users are iOS device users."
"LogMeIn is a remote tool that I use for remote solutions."
"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."
"The initial setup is easy. If you want the desktop program, you just download and install it."
"Ability to save a permanent remote connection, hold, and/or transfer."
"Although the learning curve is steep, the product is well-documented."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"The possibility to integrate a chatbot would take this product to the next level."
"Lacks remote support and privileged remote access in the one product."
"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."
"They need to combine computer and mobile end-user support to be a more streamlined experience."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."
"They need to improve their technical support."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
BeyondTrust Remote Support is ranked 9th in Remote Access with 32 reviews while LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews. BeyondTrust Remote Support is rated 9.0, while LogMeIn Rescue is rated 9.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Check Point Remote Access VPN, whereas LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, VNC Connect and TeamViewer Tensor. See our BeyondTrust Remote Support vs. LogMeIn Rescue report.
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