We performed a comparison between LogMeIn Rescue and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product."
"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."
"The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it."
"LogMeIn is a remote tool that I use for remote solutions."
"The initial setup is easy. If you want the desktop program, you just download and install it."
"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."
"I will say 100% in five years, I do not think we have had to use technical support for anything."
"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."
"The document control is quite good."
"The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
"The product and platform work well. That is why I have stay with them so long. The stability has typically been good."
"The solution is scalable."
"The most valuable feature of TeamViewer is the ability to remote into another device."
"The most valuable feature of TeamViewer is its ease of use and beneficial remote access."
"TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing."
"The quality of the call and the quality of the sharing have been excellent."
"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"They need to improve their technical support."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"They need to combine computer and mobile end-user support to be a more streamlined experience."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"The solution’s pricing could be improved."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"We have a consultant that helps us do the virtual aspects of TeamViewer."
"This solution could be improved by offering more flexibility in terms of usage."
"A feature that they could add is chat with sound to talk."
"The stability of TeamViewer is good, but it could be better."
"TeamViewer has a legacy and may not be using the latest UI trends."
"TeamViewer could improve by having support for other operating systems, such as Linux."
"The solution could improve by increasing or removing the time limitation on the use of a session."
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. LogMeIn Rescue is rated 9.0, while TeamViewer is rated 8.6. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, LogMeIn Central, VNC Connect and LogMeIn Pro, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and N-able Take Control. See our LogMeIn Rescue vs. TeamViewer report.
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