We performed a comparison between BMC Helix Discovery and ManageEngine IT Asset Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."
"The solution is definitely useful."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."
"The solution is very stable and powerful."
"The most valuable feature is Windows proxy. We now need to install an additional link proxy server in Windows. The proxy is available as an outpost in the Elastic store. That is the advanced feature is added. There are many other features which can be used once we discover them. One time I was scanning the servers and all, going to data from additional based on the additional features, including advanced data like score upper display data successfully discover servers. There are many things good things that can be implemented using it while we haven’t installed those yet."
"The technical support is great."
"The auto-discovery feature has helped us a lot."
"In my opinion, it is the MDM; patch management and deployment are the valuable features."
"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."
"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."
"BMC Helix Discovery needs more customization options."
"There is still room for improvement in terms of stability."
"The monitoring tools could be more stable."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"The product is not fully automated."
"The solution should have different portals and logins for each customer so only that customer's assets show."
"The engineering area needs improvement."
"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."
"The asset management tool is costly."
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BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while ManageEngine IT Asset Management is ranked 11th in IT Asset Management with 3 reviews. BMC Helix Discovery is rated 8.6, while ManageEngine IT Asset Management is rated 9.4. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of ManageEngine IT Asset Management writes "Stable and scalable solution ". BMC Helix Discovery is most compared with ServiceNow, Device42, BMC Remedy and ServiceNow Discovery, whereas ManageEngine IT Asset Management is most compared with Lansweeper, ServiceNow, Axonius, Freshservice and BMC Remedy . See our BMC Helix Discovery vs. ManageEngine IT Asset Management report.
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