We performed a comparison between ManageEngine IT Asset Management and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The auto-discovery feature has helped us a lot."
"The technical support is great."
"In my opinion, it is the MDM; patch management and deployment are the valuable features."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"I like that it's always up and running."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"It is robust and very user-friendly."
"The most valuable feature is that this is a Cloud solution."
"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."
"The engineering area needs improvement."
"The asset management tool is costly."
"I do not like the user interface."
"In an upcoming release, there should be more administration tools."
"The pricing structure could be more budget-friendly."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"If you have advanced questions, technical support often doesn't know the answer."
"An area for improvement would be the accessibility of downloaded and compressed files."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
"System deployment and automation capabilities could be within the platform, similar to competitors."
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ManageEngine IT Asset Management is ranked 11th in IT Asset Management with 3 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. ManageEngine IT Asset Management is rated 9.4, while ServiceNow is rated 8.4. The top reviewer of ManageEngine IT Asset Management writes "Stable and scalable solution ". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". ManageEngine IT Asset Management is most compared with Lansweeper, Freshservice, Axonius, Device42 and Qualys VMDR, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our ManageEngine IT Asset Management vs. ServiceNow report.
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