We performed a comparison between BMC Remedy and Kaseya VSA based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The product has excellent support for remote and hybrid environments."
"It's a scalable product."
"It has a good peer sharing module."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"The ease of access and ease of use was great."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"As a small IT shop, the weird feature that the VSA has that I have not found anywhere else is they have these little colored dots that tell you the status of the machine. Is it offline and powered up? Is it actively being used? Is it idle? A lot of our clients ask us to do things for them, but, of course, they don't really want us to be underfoot. So we always look for, "Hey, there's an idle machine. We can work on that one now." And to say it makes it easy, we can do that at a glance. In any other tool we've looked at, you have to go several layers deep to see if the machine is in use, and you could spend your entire day just trying to find a machine that was idle, whereas, with Kaseya VSA, you can tell at a glance."
"The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."
"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."
"BMC Remedy's change management module needs enhancement."
"The upgrade process could be better. It would be a good improvement."
"There are issues from a product functionality perspective."
"Could be more user friendly for admins to manage."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"The solution must be flexible."
"Sometimes, the product misinterprets the functionality of a machine."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"The way it is laid out can be improved. If it could be a little more intuitive, it might be a little bit easier. Sometimes, it is hard to find features because they're called something weird, or they're in an interesting location that you wouldn't have thought that they'd be in."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"I would like to see improved virtual infrastructure management."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews. BMC Remedy is rated 8.0, while Kaseya VSA is rated 7.6. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, ManageEngine IT Asset Management and BMC Track-It!, whereas Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management.
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