We performed a comparison between BMC TrueSight Operations Management and OpenText SiteScope based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is very helpful to be able to apply rule-based routing to alerts."
"I like the event management part."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"The solution has a very good business event manager tool."
"Our experiences with Micro Focus SiteScope have been mostly positive as we can easily work with multiple monitors and different types of monitors pretty quickly. There are a lot of out-of-the-box solutions for us through Micro Focus SiteScope, so we don't have to do that much custom coding for the vast majority of requests that we get for monitoring. There are some limitations that we've run into and some problems every once in a while, but they've been relatively minor."
"For the system environment, SiteScope can be useful."
"Being able to create your monitors for monitoring your internal URLs and databases and other things like that is valuable."
"The Monitor Templates functionality allowed us to spin up monitoring with .csv files pretty easily."
"The product's ability to monitor systems and applications and send alerts and create support tickets are the most valuable features of the product."
"It's a very flexible product so you can run a script out of it, even straight out of the box."
"The stability of the Micro Focus Voltage SiteScope is good."
"It can monitor over a 100 technologies with built-in solution templates."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"The pricing could be better."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"The solution is overly complex."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"It would be better if the initial setup and deployment were more straightforward."
"They need to offer better technical support, which, right now, is not helpful or responsive."
"It could be more reliable using a database repository instead of a log repository."
"It should improve its integrations with various tools, especially service management tools."
"They have not kept up with browser security requirements or advances in GUIs, they switched to a corruptible database architecture instead of text config files."
"The tool needs to support new technologies like Kubernetes. It also needs to improve scalability."
"In terms of issues with Micro Focus SiteScope, some that we've run into were unintended, for example, extra executions of monitors and some false alerts when there were problems connecting to endpoints or there were issues with the application that sometimes resulted in false positives. We had a few issues with the way time zones were configured when the system time differed from the time indicated during the monitoring, but those were just little things that weren't too bad. As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins. These are the areas for improvement in the solution."
"They should provide more templates for new vendor devices."
"Full application functionality available via the API. There are some functions you can perform managing monitors, that are only available through the UI."
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BMC TrueSight Operations Management is ranked 16th in Application Performance Monitoring (APM) and Observability with 50 reviews while OpenText SiteScope is ranked 27th in Application Performance Monitoring (APM) and Observability with 24 reviews. BMC TrueSight Operations Management is rated 8.2, while OpenText SiteScope is rated 7.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of OpenText SiteScope writes "Doesn't require much custom coding and can run on different platforms, but the types of scripting files you can execute on it are limited". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas OpenText SiteScope is most compared with SCOM, Dynatrace, AppDynamics, Prometheus and Azure Monitor. See our BMC TrueSight Operations Management vs. OpenText SiteScope report.
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