We performed a comparison between Celonis and FortressIQ based on real PeerSpot user reviews.
Find out in this report how the two Process Mining solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like that the product allows users to connect to different source systems like SAP, ServiceNow, and Salesforce."
"I like the spaghetti it throws off when configuring the sequence of processes and tracking the endpoint. I also like the variation from these defined processes and what is being observed on the ground. I'm exploring the root cause analysis a lot these days, and it seems to be quite interesting. But again, there are a lot of external dependencies on that. But I think the spaghetti, and the one that shows the variation and the performance gap, is something which I really like."
"The solution offers very good division management."
"They have in-built connectors for connecting to various systems."
"Cause analyzer is a very good feature."
"Technical support is really good. For me, the sales support matters more. When I'm in a sales cycle, the Celonis sales teams are very helpful. They reach out to me from day zero."
"The process chart is valuable in identifying the bottlenecks."
"The solution has very detailed documentation for technical items so it is very easy for developers to use."
"The support is responsive and reliable."
"The process mining capability of the solution is valuable."
"They should provide a community edition license so that everyone can deploy or install it on their own system and get more hands-on experience with the product."
"It should be more flexible. It is not particularly flexible in the way it works, and it is quite rigid. It has some very strong structures that you have to follow. It could certainly be made more user-friendly to understand and should have fewer requirements for manipulation of the data to create the visualizations. We should also get better support from Celonis, and they also need to make the licensing model slightly different."
"With Celonis, the way to use the product is one of the main difficulties users face in our company."
"The Process Query Language (PQL) native language used in Celonis needs improvements. It has most of the process-related functions but we have queries from clients that cannot be done in PQL."
"The pricing policy is not affordable in Ukraine."
"It would be helpful if they could categorize processes into tier levels."
"The solution must be more user-friendly."
"It could be less expensive."
"Another aspect that needs improvement is the domain definition."
"The way the commercial model of the product is structured must be improved."
Celonis is ranked 1st in Process Mining with 44 reviews while FortressIQ is ranked 9th in Process Mining with 2 reviews. Celonis is rated 8.4, while FortressIQ is rated 4.0. The top reviewer of Celonis writes "Great process mining, process discovery, and opportunity identification". On the other hand, the top reviewer of FortressIQ writes "The product has good process mining capabilities, but it is very expensive". Celonis is most compared with SAP Signavio Process Manager, UiPath Process Mining, SAP Signavio Process Intelligence, Software AG ARIS Process Mining and Process Mining Group ProM, whereas FortressIQ is most compared with UiPath Process Mining. See our Celonis vs. FortressIQ report.
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