We performed a comparison between Clarity SM and IBM Maximo based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Time sheets are a powerful tool."
"The initial setup is pretty straightforward."
"There is a lot of flexibility in the system. There has not yet been a case where we've had people come to us and say, "Hey, can you guys do this?" and we can't. Some of it is obviously a little bit more complicated at times, but the flexibility in the system provides a lot."
"We have decreased training and talk time, and all those good stats, just by reusing information, not reinventing it, every time we get a call."
"The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow."
"It is easy to tell what needs fixing and the priority of things."
"The UI is very user-friendly."
"We especially like the look of xFlow. That looks very personal, so they can keep track of how things are going with their ticket, if it has been worked on, what the status of it is. It seems to be a little more user friendly. The user can see more from a distance right away."
"It is configurable, where you can add extra fields to screens and to the database."
"The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities."
"We were able to scale perfectly."
"Maximo is very stable. We really do not have problem with stability."
"The most valuable feature is the ability to correct maintenance."
"The incident management feature is good because it allows you to keep track of and classify issues."
"Work order management and scalability enables the businesses' needs to be met."
"The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable."
"Compared to some of the other products, I think we are bit behind."
"On permissions, there are options to do groups and options to do roles. What is practical, you have to pick one or the other, for both read and write permissions."
"When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value."
"The upgrade was pretty complex."
"Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement)."
"The SDM administration and customisation needS deep information about architecture and vendor support continuously."
"The interface is pretty straightforward, but I think for some end-users a little more simplified user interface would help."
"Ease of support and upgrades need much improvement."
"There are always ways to improve and make things better."
"The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections."
"The latest version is slow due to the power it requires."
"It's not user-friendly. It could use shortcuts for frequently requested services."
"Revision management of file attachments."
"Although you can create notifications with Maximo, the configuration and options could be improved."
"Vendor management needs enhancement."
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
Clarity SM is ranked 21st in IT Service Management (ITSM) with 107 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management (EAM) with 23 reviews. Clarity SM is rated 7.8, while IBM Maximo is rated 8.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite, whereas IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, IFS Cloud Platform and NetSuite ERP.
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