We performed a comparison between ConnectWise Automate and LogMeIn Central based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."It is very scalable."
"A good automated scripts feature."
"The database is great. It's a nicely ordered database."
"It allows us to manage all client requests, jobs and invoicing."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"This product saves us a lot of time and increases our efficiency."
"It's definitely improved the help-desk servicing, et cetera."
"The initial setup is easy and the deployment is quick."
"I have called for help to their technical support, and they have been extremely helpful."
"I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."
"No issues with stability. It has worked on every platform I’ve tried it on, and not interfered with anything."
"It is a scalable solution."
"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier."
"For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that."
"Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature."
"This solution has allowed granular permission access to machines, very consistent and solid most of the time."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"Technical support was helpful."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"The fixed client for Automate is slow. The web client is not very intuitive."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. "
"The initial load is terribly slow and often has delays with the login page loading."
"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."
"Sometimes it just fails to load."
"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."
"There are some screens that are just ugly and difficult to manipulate."
"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."
"Do not use the technical support."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while LogMeIn Central is ranked 10th in Remote Monitoring and Management (RMM) with 19 reviews. ConnectWise Automate is rated 7.4, while LogMeIn Central is rated 8.6. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of LogMeIn Central writes "Fast with an easy setup and a good interface". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and Nexthink, whereas LogMeIn Central is most compared with TeamViewer, NinjaOne, Microsoft Configuration Manager, Atera and N-able N-sight Remote Monitoring & Management.
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