We performed a comparison between ConnectWise Automate and NinjaOne based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup is easy and the deployment is quick."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"It allows us to manage all client requests, jobs and invoicing."
"It's definitely improved the help-desk servicing, et cetera."
"The most value we get from this solution is that everything is on a patch cycle."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"It is very scalable."
"The database is great. It's a nicely ordered database."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"The tool's most valuable feature is third-party application updates."
"The installation is easy, it only took two minutes."
"NinjaOne's best feature is its monitoring."
"Good at managing updates and for remote support."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"The most important aspect of this tool is the security it provides our company."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"Their support needs to be better."
"The fixed client for Automate is slow. The web client is not very intuitive."
"Technical support was helpful."
"The graphical user interface could be improved."
"Lacks sufficient integrations with other PSAs."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"I would like to see more scripts for PowerShell commands."
"NinjaOne's pricing and user interface needs improvement."
"NinjaOne's dashboard could be easier to use."
"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."
"The solution could improve by optimizing the internet connection being used."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while NinjaOne is ranked 1st in Remote Monitoring and Management (RMM) with 15 reviews. ConnectWise Automate is rated 7.4, while NinjaOne is rated 8.0. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, Microsoft Configuration Manager, Tanium and SolarWinds NPM, whereas NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, LogMeIn Central and Kaseya VSA. See our ConnectWise Automate vs. NinjaOne report.
See our list of best Remote Monitoring and Management (RMM) vendors.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.