We performed a comparison between ConnectWise Automate and Tanium based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."Maybe they could improve the capability to be multi-tenant."
"It allows us to manage all client requests, jobs and invoicing."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"The most value we get from this solution is that everything is on a patch cycle."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"Remote access and detailed monitoring help us support our equipment."
"I'm not so familiar with the tool but I like the interaction of the console to the picture. Patching is the primary model I have been focusing on for the last couple of weeks. So I have created a proof of concept environment and have been checking the available features."
"The security features are very valuable."
"I like the tool's incident response and security patching."
"Tanium's most valuable features are patch management, inventory, and distribution software."
"The product is granular and can build complex roles compared to other EDR vendors."
"The most valuable features of this solution are the consolidation of all historical data on device endpoints, security drivers, firmware, and Software version gaps."
"Tanium's most valuable feature is its instant discovery aspect."
"Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"Scheduling of automation could be improved and made more simple."
"The menu doesn't always load properly."
"Their support needs to be better."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"The solution needs to improve the reporting and tracking capabilities."
"It is not really additional functions, or the features that are needed, rather the complexity would be reduced based on the number of modules required to put together a comprehensive operational security and risk compliance model."
"They could improve the UI."
"The most painful thing is the interface. It's a bit unclear sometimes."
"Tanium’s scalability could be improved."
"I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments."
"The solution can give a lot of false positives."
"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while Tanium is ranked 36th in Endpoint Protection Platform (EPP) with 15 reviews. ConnectWise Automate is rated 7.4, while Tanium is rated 7.4. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Tanium writes "Useful tool for vulnerability management and deploying applications, needing improvement in its OS upgrade". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and SolarWinds NPM, whereas Tanium is most compared with CrowdStrike Falcon, Microsoft Defender for Endpoint, Microsoft Configuration Manager, Qualys VMDR and ServiceNow Discovery.
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