We performed a comparison between ConnectWise ScreenConnect and LogMeIn Pro based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"Better than TeamViewer and useful for fixing problems remotely."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"They recently included the Kaspersky Security Suite as part of their Central Product."
"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."
"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."
"This is a very reliable product and I've never had it crash."
"Scalability-wise, I rate the solution a ten out of ten."
"It must have been straightforward. My IT person set it up for me. It is a friendly program."
"It's even simple to remotely add a computer to our group. We can send a link to that computer and they just follow the prompts on the screen and they are ready to go - we can access it. It's very user-friendly."
"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."
"The solution is a little bit complicated when you want to implement it."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"The recent redesign has made it slower and basically worthless."
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"There needs to be a way to run the agent without installing, like GoToAssist."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"There could be improvement to the remote command line tools."
"The only issue is that they could have a tier between 10 seats and 50."
"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."
"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."
"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."
"Remote Access for external and internal customers."
"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."
"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."
"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. "
ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews while LogMeIn Pro is ranked 14th in Remote Access with 20 reviews. ConnectWise ScreenConnect is rated 8.4, while LogMeIn Pro is rated 9.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of LogMeIn Pro writes "Good remote services feature and easy to setup". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, BeyondTrust Remote Support and Splashtop Remote Support, whereas LogMeIn Pro is most compared with Microsoft Remote Desktop Services, LogMeIn Rescue, LogMeIn Central, BeyondTrust Remote Support and Dameware Remote Support. See our ConnectWise ScreenConnect vs. LogMeIn Pro report.
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