We performed a comparison between ConnectWise ScreenConnect and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Better than TeamViewer and useful for fixing problems remotely."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"Unattended access is the most important feature."
"The quality of the call and the quality of the sharing have been excellent."
"The most valuable feature of TeamViewer is its ease of use and beneficial remote access."
"TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up."
"It is fairly feature-rich and stable."
"TeamViewer is fast and easy to manipulate."
"The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."
"Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff."
"It is a scalable product."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"The solution should add the ability to video chat with the user on the other end."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"There needs to be a way to run the agent without installing, like GoToAssist."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"The solution is a little bit complicated when you want to implement it."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers."
"The solution could be improved by enhancing the use of the mobile version to be used on phones."
"I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer..."
"A feature that they could add is chat with sound to talk."
"TeamViewer could improve by adding support for other operating systems, such as Linux and CAKE."
"It becomes complicated to switch from one monitor to another for different windows."
ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. ConnectWise ScreenConnect is rated 8.4, while TeamViewer is rated 8.6. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, LogMeIn Pro, BeyondTrust Remote Support and Splashtop Remote Support, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support. See our ConnectWise ScreenConnect vs. TeamViewer report.
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