We performed a comparison between Dynatrace and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."For stability, our customers have no complaints."
"They have quick answers for scalability."
"It has given visibility to how an end user utilizes and experiences our service offerings."
"It gives you a great level of detail into whatever the issue is: Using troubleshooting and getting to the root cause."
"The ability for Dynatrace to identify the root cause of problems in a timely manner through its powerful AI capability and dependency mapping is a real value add for the service that we offer."
"I am able to customize my dashboard based on the test requirement and it helps me to focus on the area that really needs close monitoring."
"End-to-end visibility of the applications, since we have them instrumented. Understanding where the hotspots are in the applications."
"Dynatrace is a powerful tool for full stack monitoring with APM capabilities and AI root cause problem analysis. This helps our customers with their digital transformation and gaining insight into their infrastructure."
"It is flexible. You can tune it, more or less, as you want."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"You can improve integrations of the operation with the solution."
"It is easy to use and simple to learn."
"It's easy to set up."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"Two things that can be improved are the licensing and the Business dashboard."
"In regards to Diffie-Hellman encryption stuff, it is a hurdle with what we are doing with DC RUM, where everyone is embracing stronger security suites, but the whole point of DC RUM is to get that data between the tiers."
"The documentation of Dynatrace needs to be improved. There needs to be a more detailed description and additional examples for background understanding for beginners trying to use it."
"I would like a tool that can give me a one page view of all the problems and issues."
"We're thinking about moving to Dynatrace because AppMon is not scaling for us."
"Sometimes we get incidences during the US morning when we are not at the office. If I can get the benefit of a solution, which can alert us and solve itself. It is an automation thing where we do not want to wake up late at night and work on the application."
"DevOps plugin monitoring tools need improvement."
"The initial setup was challenging for us. However, it was complex until you grasped the nuances of the product and the building blocks."
"The solution’s licensing cost could be improved."
"The initial setup phase was hard and could be made easier."
"The pricing is high."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"It should have better integrations with other solutions."
"Service mapping is pretty limited."
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Dynatrace is ranked 2nd in AIOps with 342 reviews while ServiceNow IT Operations Management is ranked 4th in AIOps with 35 reviews. Dynatrace is rated 8.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and VMware Aria Operations. See our Dynatrace vs. ServiceNow IT Operations Management report.
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