Dynatrace is highlighted for its advanced AI capabilities and real-time insights, users appreciate its broad technology support and user-friendly interface, while Prisma Cloud is praised for its comprehensive security features and cost savings, users value its ease of use and proactive threat detection. Dynatrace users suggest improving the UI and integration capabilities, Prisma Cloud users point out the need for better documentation and training resources. Both solutions offer competitive pricing and excellent customer service.
The summary above is based on 129 interviews we conducted recently with Dynatrace and Prisma Cloud by Palo Alto Networks users. To access the review's full transcripts, download our report.
"We like the user's experience piece: being able to see, from the browser perspective, the user's behavior; being able to answer questions from our customers about why such and such happened, why the performance was slow, why we had an error."
"I get valuable information like, for example, if a site is down. That's the key. I'm instantly getting a message, or even on the app, I can see if something overnight went down a few times, or it's not performing at 100%."
"It helps us get to the resolution quicker, and potentially the root cause, and at least understand what is happening for future identification."
"We started monitoring our VMware hypervisors and that gave us valuable system specific metrics into our virtual environments."
"By using Dynatrace, we can set up the agents to provide alerts at the JVM level."
"It severely reduces the time spent doing performance test cycles."
"PurePath view of methods and the call stack are extremely valuable for troubleshooting and performance review."
"It collects and analyses information with AI, which is useful."
"Prisma Cloud's inventory reporting is pretty good."
"The most valuable features are vulnerability monitoring, serverless access, container runtime features, and Defender."
"Prisma Cloud provides the needed visibility and control regardless of how complex and distributed the cloud environments become."
"I would say Twistlock is a fairly sophisticated tool."
"It scans our containers in real time. Also, as they're built, it's looking into the container repository where the images are built, telling us ahead of time, "You have vulnerabilities here, and you should update this code before you deploy." And once it's deployed, it's scanning for vulnerabilities that are in production as the container is running."
"The most valuable feature of Prisma Cloud is WAF (web application firewall)."
"CSPM is very useful because it gives us good policies and violation alerts."
"The most valuable feature is that the rule set is managed and that it can be run on a regularly scheduled basis."
"When integrating this solution with any third party applications, there is an additional cost to pay. This can make the solution very costly to use."
"The initial setup was relatively complex because we were trying to implement into environments that they did not yet support."
"Sometimes we get incidences during the US morning when we are not at the office. If I can get the benefit of a solution, which can alert us and solve itself. It is an automation thing where we do not want to wake up late at night and work on the application."
"I would like a testing module focused on quality gates."
"The con of Dynatrace is that, at times, because it has so much information, it becomes difficult to see the root cause of your problem, and then you have to dig around to find the root cause."
"This solution needs better support for security and monolithic batch processes."
"The Web UI can be slow and hard to understand."
"We're developing more and more microservices and, each time, for an AppMon license, you have to deploy it, you have to configure it, you to get charged for it. It's very time-consuming."
"The area for improvement is less about the product and more about the upsell. If we've already agreed that we'd like your product x, y, or z, don't try to add fries to my burger. I don't need it."
"I think Prisma Cloud could improve its preventive governance policy and CWP run time modules."
"Prisma is good about compliance, and their support is excellent, but they struggle with automation and integration. They need to stay on top of the newest types of connectors. How can you connect other applications and other tools in order for this to work cohesively? That's a challenge."
"When it comes to compliance, the issue is that when we are exporting the reports, there is only a single compliance option. If I need to report on multiple compliance requirements, that feature isn't available. For example, I made a single report for ISO 27000 but I can't correlate it with GDPR."
"There needs to be a mechanism that allows me to manually configure compliance more easily."
"They should improve the user experience."
"They need to improve the API gateway."
"We face some GUI issues related to new permissions for AWS. So far, we don't have any automation to complete them through the GUI. We have to manually update the permissions. Our customers have faced some issues with that."
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Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 341 reviews while Prisma Cloud by Palo Alto Networks is ranked 1st in Cloud Security Posture Management (CSPM) with 82 reviews. Dynatrace is rated 8.8, while Prisma Cloud by Palo Alto Networks is rated 8.4. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of Prisma Cloud by Palo Alto Networks writes "The dashboard is very user-friendly and can be used to generate custom RQL based on user requirements". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Prisma Cloud by Palo Alto Networks is most compared with Wiz, Microsoft Defender for Cloud, Aqua Cloud Security Platform, AWS Security Hub and CrowdStrike Falcon Cloud Security.
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