We performed a comparison between New Relic and Grafana based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Grafana is the preferred option over New Relic due to its open source nature, ability to customize and create visually appealing graphs, flexibility in integration with other tools, and reasonable pricing. While New Relic has reliable monitoring and offers in-depth application information, Grafana is known for its easy-to-use dashboard building and ability to connect with a variety of data sets.
"The dashboards are very easy to work with."
"It excels in providing comprehensive details when there are downtimes or fluctuations, offering thorough reports."
"The most valuable aspect is customization. There are many customizations possible, so I like that."
"Visualisation: It is easy to create beautiful, understanding graphs, snapshots to share the graphs with people who do not have access to Grafana, and templating to create powerful graphs."
"It is easy to change and move virtual servers."
"The solution has good features."
"Grafana's built-in integration with third-party tools, databases, and MQs is an amazing feature."
"Almost any kind of visualization is possible with Grafana and all dashboards are configurable."
"It has given us better insight into the performance of the system."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"The integration and configuration of New Relic is straightforward and easy."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"The most important thing is that it tells us where the latency in throughput and response time are."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"The simplicity of the dashboard is very good."
"If there was an issue on one node, we couldn't drill down and see all the issues on other nodes."
"It is limited on the reporting type supported, which is important for managerial-level officers who want reports that are either general or specific."
"It's difficult to see the trends on the graph when the range is too long."
"It would be helpful if they simplified the data source."
"The service dashboard is very hard and needs improvement."
"The main drawback is the necessity for endpoint monitoring."
"The product's configuration for saving files could be improved."
"Grafana doesn't provide anything for reporting."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"New Relic needs to improve is the user data schema."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"I haven't come across any features that are lacking."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 39 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. Grafana is rated 8.0, while New Relic is rated 8.6. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Grafana is most compared with Azure Monitor, Sentry, Dynatrace, Elastic Observability and Honeycomb.io, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Prometheus and Azure Monitor. See our Grafana vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.