We performed a comparison between Infinite Blue and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Oracle, OutSystems and others in Rapid Application Development Software."The solution is simple. It's very easy to deploy, and there's no risk with sorting that out. It's very fast to develop the screens and the modelling."
"It's very intuitive and easy to use. The flexibility and user-friendliness of ServiceNow are key reasons it's such a popular cloud solution."
"The simplicity is great."
"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."
"It is a stable solution...It is a scalable solution."
"The incident management has been the most useful feature for us."
"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."
"The level of automation within the platform is great."
"Scalability-wise, it is a very good solution."
"The solution is expensive. They should try to improve their pricing strategy."
"It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier."
"There are a few areas of concern when it comes to the product's support team where improvements are required."
"The product should be integrated with Power BI."
"ServiceNow Now Platform's automation process needs improvement."
"The UI is not intuitive."
"Simplifying the user interface for both users and administrators is key. It is not very intuitive."
"The initial setup requires a lot of customization based on the individual company's processes."
"The reporting capabilities need to be improved, otherwise we need to pay for performance analytics."
Earn 20 points
Infinite Blue is ranked 40th in Rapid Application Development Software while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. Infinite Blue is rated 8.0, while ServiceNow Now Platform is rated 8.6. The top reviewer of Infinite Blue writes "A simple solution with an easy setup and good stability". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Infinite Blue is most compared with Salesforce Platform, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Mendix.
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