We performed a comparison between IRONSCALES and Trend Micro Email Security based on real PeerSpot user reviews.
Find out in this report how the two Secure Email Gateway (SEG) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."For me, the mobile app is most valuable. All other features are also very useful, but the mobile app makes it really easy for me to manage on the go. I don't have to be at my desk. I could be at the shops, or it could be in the evening when I am out, and I can get a notification on my phone that there is an incident that has been raised. I can sort it out very quickly without having to be at my work PC."
"The fact that it is set-and-forget is valuable. Once you turn it on, you very rarely have to micromanage it, whereas, with a lot of spam filters, you have to go in very often."
"I would say the most valuable feature is what they call Themis. It's like a virtual analyst that uses the decisions that system admins make to generate a score for whether an email is legitimate, spam, or phishing. It gets better based on the decisions that we make over time. The automation piece is great as well. The integrated approach of email security combined with employee awareness training is excellent."
"The stability is good."
"AI-driven phishing detection and incident remediation are valuable. It saves time from having to do manual analysis and investigation, and we also get alerts for phishing emails."
"The biggest benefit is that we get fewer phishing and spam emails, so using IRONSCALES has made our environment much safer."
"The report function through Gmail is probably the most valuable feature. The next most valuable features are simulation and training."
"There is buzz around phishing awareness training. When I make a campaign, all of a sudden people in our organization are talking, thinking, and wondering about it. Therefore, it keeps people on their toes. That is perfect because it does exactly what we want it to do."
"The email and the signature based protection is the most valuable feature."
"The most valuable feature of Trend Micro Email Security is effective phishing prevention."
"The tool provides a strong defense against attacks. It is also easy to use. Trend Micro Email Security's integration capabilities are great."
"The integration capability of the solution is good."
"The best features are that it is very convenient to configure new rules onto it and it gives very good insight on what has entered my system and what the email security solution has taken action upon."
"It does a good job of ensuring users are not compromised via email."
"Trend Micro has inter-domain security features that solutions from other vendors like Forcepoint lack."
"The technical support is good."
"Its UI could be improved. My pet peeve with a lot of these cloud-based systems is that a lot of times, the interface for the management is a little clunky. If you live and breathe IRONSCALES all day long, you'll obviously know where everything is just from muscle memory, but the system is not designed for people to be in it all day long. You're only supposed to occasionally look at it. When things get moved around, it is not necessarily that intuitive. I'm an IT guy, and I can pretty much take the worst UI and figure it out, but the menus and the options in the interface could be a little cleaner graphically. If you have a quick problem that you want to resolve, it takes a little bit of digging in the admin console, whereas it should take a few clicks up front."
"The only thing that I could say is that some of the reporting features could be better."
"There is a feature called Account Takeover, which isn't what I want it to be able to do. I know that they're working on that, but when they first started the Account Takeover feature in incident management, it didn't have much information. It didn't have any usability to it. I already had tools in place that were better."
"There's room for improvement in the campaign management. IRONSCALES has many built-in templates that I use, but you can also build templates from scratch. However, the interface for creating custom templates needs to be updated."
"The simulation and training piece could be improved by having more granularity in terms of scheduling how campaigns are run and allowing people to directly take the training rather than having to go through an official campaign. That's not available yet."
"IRONSCALES should bundle more features together instead of separating them and charging additional licensing fees."
"In addition to integrated training, they should also have personalized training that you don't have to do as part of a phishing campaign or a simulation."
"I would love to see the indication of compromise and how the solution utilizes open source resources. It would be good to see that included in the paid versions. It would be a small addition but add a lot of value for clients."
"I would like to see more integration of Trend Micro Email Security with different platforms."
"There is room for improvement in threat detection, especially for advanced attacks and business email compromise."
"In our company, we found out that the solution wasn't well-tested by Trend Micro, resulting in a performance and bandwidth problem."
"The solution's configuration policy should be easier."
"Trend Micro Email Security could improve by advancing its artificial intelligence in email security. There are rules that have to be configured. There should be less configuring."
"In terms of improvement, reducing false positives would improve the system."
"There needs to be more documentation for the product."
"Sometimes malicious email gets past the email gateway."
IRONSCALES is ranked 3rd in Secure Email Gateway (SEG) with 11 reviews while Trend Micro Email Security is ranked 8th in Email Security with 24 reviews. IRONSCALES is rated 9.2, while Trend Micro Email Security is rated 8.0. The top reviewer of IRONSCALES writes "It has an easy installation that can be done in a matter of minutes". On the other hand, the top reviewer of Trend Micro Email Security writes "The solution blocks spam emails from reaching the user’s mailbox but should introduce new features, improvements, and updates". IRONSCALES is most compared with Microsoft Defender for Office 365, Avanan, Sublime Security, Perception Point Advanced Email Security and Microsoft Exchange Online Protection (EOP), whereas Trend Micro Email Security is most compared with Microsoft Defender for Office 365, Cisco Secure Email, Microsoft Exchange Online Protection (EOP), Fortinet FortiMail and Mimecast Email Security. See our IRONSCALES vs. Trend Micro Email Security report.
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