We compared Microsoft Defender for Office 365 and Trend Micro Email Security across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Defender for Office 365 stands out for its thorough email scanning, ease of use, and anti-phishing capabilities. Trend Micro Email Security is known for its powerful antivirus engine, user-friendly administration, and reliable spam protection.
Room for Improvement: Microsoft Defender for Office 365 can improve integration with non-Microsoft solutions and offer better documentation for its advanced security features. Trend Micro Email Security customers want better compatibility with third-party email solutions, advanced AI for rule configuration, and improved risk visibility.
Service and Support: Microsoft customer service has received mixed feedback. While some customers find it responsive and prompt, others believe it could be more advanced and attentive. Trend Micro Email Security's support is generally responsive and helpful, but some reviews suggest room for improvement.
Ease of Deployment: The setup for Microsoft Defender for Office 365 is generally considered effortless. Users appreciate its seamless integration with Office 365 and the minimal maintenance it requires. Setting up Trend Micro Email Security is typically easy, taking around 30 minutes to an hour or two.
Pricing: Some reviewers found Microsoft Defender for Office 365 to be reasonably priced, and others consider it expensive. Defender is typically sold in a bundle, so it’s challenging to compare the cost to other solutions. Some users find Trend Micro Email Security to be costly and more suitable for larger enterprises.
ROI: Microsoft Defender for Office 365 helps users prevent ransomware and malware while enhancing email security and providing cost savings through its subscription-based service. Trend Micro Email Security users say its return on investment is hard to demonstrate.
Comparison Results: Defender is praised for its thorough email scanning and integration into a single console. Defender users desire a more centralized interface and improved spam and malware detection. Trend Micro excels in security features, ease of administration, and scalability. Trend Micro could benefit from improved dashboard visibility and stronger spam filtering.
"The solution is very easy to use. All you have to do is to assign the license to the end-user and it's done. The customer will only have the feature activated, and the solution will monitor the emails to determine if they are a threat or not."
"The email protection is excellent, especially in terms of anti-phishing policies."
"It also gives me good visibility because, with Defender, I'm using a Microsoft product to defend Microsoft products. The integration was really seamless and I have wide visibility because it picks up almost everything. Literally, I can see almost every activity that happens, from the e-mail to the workstation itself."
"Microsoft Defender for Office 365 has improved my organization's security. It makes it easier to manage the infrastructure without the help of third-party applications."
"Threat Explorer is an invaluable tool for me, and it plays a crucial role in helping me discern the origins of various email campaigns, pinpointing where they emanate from, and identifying the individuals within our organization who are affected."
"The risk level notifications are most valuable. We get to know what kind of intrusion or attack is there, and we can fix a problem on time."
"It also gives the vulnerability status according to the versions you have selected. Let's say you have Google Chrome. It mentions the versions it has, and it updates. Within two hours of an update, it is reflected in the dashboard. That's really nice to have."
"Microsoft Defender has a feature to protect each and every attachment. Even if it's an encrypted attachment, it will check for any potential threats."
"I find the anti-phishing and anti-spam features most valuable because they reduce false positives and enhance security."
"The most valuable feature of Trend Micro Email Security is effective phishing prevention."
"It is mostly stable."
"The technical support is good."
"The interface is really good."
"It does a good job of ensuring users are not compromised via email."
"The initial setup is not overly complex."
"Trend Micro Email Security has a feature for secure protection of OneDrive, Google Drive, and CloudApp security."
"Microsoft Defender for Office 365 could improve by giving customers information on techniques to prevent threats. For example, information about best practices on how to protect their own devices against hackers and scammers, such as educational information or training. This would help others have a better understanding of cyber security. Additionally, there can be more security features added."
"The certification training for Defender for 365 needs to be deeper and incorporate Sentinel. I took all the security courses except one, and Sentinel isn't included."
"Microsoft should provide more documentation for users so they can self-educate. I would like to see more documentation for advanced security features."
"The phishing and spam filters could use some improvement."
"The XDR dashboard has room for improvement."
"You should be able to deploy Defender for every subscription without the need to add servers."
"Microsoft Defender for Office 365 should improve the troubleshooting tools. It's unclear whether the device is blocked at the firewall level or at the device itself. The granularity needed for troubleshooting is currently lacking. From my perspective, Microsoft should address this issue to benefit many users who likely share the same sentiment."
"I'd like some additional features any product can give me to protect our environment in a better way."
"While they are good, not 100% of email is protected just yet."
"The initial setup was straightforward. This is a virtual appliance, it takes a short time to deploy the solution. However, it is not difficult if you understand the technology. You must have good knowledge of the email security area to set up the product correctly. There are many features in this solution and a high risk of having mistakes with the configuration."
"In our company, we found out that the solution wasn't well-tested by Trend Micro, resulting in a performance and bandwidth problem."
"It is a bit expensive than the market price."
"There is a lot of room for improvement towards the phishing kind of email filtering, with the different hijacking attacks, and with the kind of password attacks which these phisher attackers do."
"The send box needs improvement to match other products."
"They need to adjust the spam filtering and make it stronger."
"The tool's dashboard is old."
More Microsoft Defender for Office 365 Pricing and Cost Advice →
Microsoft Defender for Office 365 is ranked 1st in Email Security with 41 reviews while Trend Micro Email Security is ranked 8th in Email Security with 24 reviews. Microsoft Defender for Office 365 is rated 8.4, while Trend Micro Email Security is rated 8.0. The top reviewer of Microsoft Defender for Office 365 writes "Allows for easy reporting of problems, valuable anti-phishing, and anti-malware support". On the other hand, the top reviewer of Trend Micro Email Security writes "The solution blocks spam emails from reaching the user’s mailbox but should introduce new features, improvements, and updates". Microsoft Defender for Office 365 is most compared with Proofpoint Email Protection, Mimecast Email Security, Microsoft Exchange Online Protection (EOP), Cisco Secure Email and Sophos Email, whereas Trend Micro Email Security is most compared with Cisco Secure Email, Microsoft Exchange Online Protection (EOP), Fortinet FortiMail, Trend Micro InterScan Messaging Security and Barracuda Email Security Gateway. See our Microsoft Defender for Office 365 vs. Trend Micro Email Security report.
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We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.