We performed a comparison between Kaseya VSA and TeamViewer Remote Management based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"This solution is our RMM tool and we love the deployment features."
"Kesaya is highly configurable."
"Provides efficient automation."
"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"I use the product for remote access. We are IT service providers. In case anybody has problems with their computer, we use the solution to check them."
"It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular."
"The solution is easy to set up."
"It's stable and reliable."
"The stability seems to be pretty good so far."
"The most valuable feature of this solution is Remote Access."
"The user interface is fine."
"What I like about TeamViewer Remote Management is the chat feature on the dashboard, which is very useful. The solution also has a meeting feature, but I don't use that. The remote feature and other features of TeamViewer Remote Management also work fine, so it's a good solution."
"It's very difficult to update the third-party software on every device."
"I would like to see improved virtual infrastructure management."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"The way it is laid out can be improved. If it could be a little more intuitive, it might be a little bit easier. Sometimes, it is hard to find features because they're called something weird, or they're in an interesting location that you wouldn't have thought that they'd be in."
"The solution is hard to use at first until you understand how it works."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"The deployment process could be better."
"The price point would probably be an area of improvement with the number of competitors out there offering similar features. TeamViewer usually comes in a little high as compared to other solutions."
"The security could be improved."
"One feature to add would be a mobile remote feature."
"It could be more secure."
"There are some challenges with compatibility."
"Using the solution’s remote connection causes some lagging issues."
"If there were a way for users to do access reporting, that would be an ideal addition to the product."
"Integration with other tools would be great."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while TeamViewer Remote Management is ranked 3rd in Remote Monitoring and Management (RMM) with 33 reviews. Kaseya VSA is rated 7.6, while TeamViewer Remote Management is rated 8.4. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of TeamViewer Remote Management writes "Highly stable and scalable solution". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne and Microsoft Windows Server Update Services, whereas TeamViewer Remote Management is most compared with NinjaOne, Azure Bastion and Datto Remote Monitoring and Management. See our Kaseya VSA vs. TeamViewer Remote Management report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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